Introduction

• Transcribe, analyse, and leverage conversations with prospects and clients
• Access key client information with a single click
• Save teams’ time by minimising manual tasks
• Gain conversational insights without the need to listen to hours of calls

Gain insights for better customer communication

With a simple click from Freshservice, swiftly access all communication history for each contact, including call transcriptions, summaries, and next steps, retrieving precise insights from the conversation to tailor your customer pitch.

Use AI to eliminate manual tasks

Save time by eliminating post-call manual tasks, such as writing summaries in contact card. Freshservice is automatically populated with call summaries and next steps generated by Empower through this integration.