Odoo Phone Integration (VoIP / CTI)

To improve your call centre management, integrate Odoo with Ringover. An Odoo-Ringover integration will centralise your customer interactions and render daily life more efficient. In order to integrate Ringover with Odoo you’ll need to navigate to the Odoo settings page, then the Ringover settings page (it’s accessible through the Ringover dashboard). Check out the complete tutorial on our support page.

Odoo does integrate with VoIP. Though Odoo does offer a VoIP widget, integrating Odoo with a VoIP service like Ringover will ensure a higher quality of calls, a large selection of sophisticated features for analytics, call monitoring, and unlimited calling to 110 destinations. Because Odoo is open source, it can offer flexibility to those who want to customise their workflow software, but such a project would require significant technical resources, like personnel, on hand.

However, if Odoo is integrated with a business telephony system like Ringover, you’ll benefit from dedicated support resources and rest assured knowing Ringover will take care of any software updates.

Odoo has a VoIP widget that allows users to make phone calls, but it does not include many more functions than just making or receiving calls. That’s why a VoIP phone system would be a better solution for businesses who want more than just a basic phone calling function. VoIP phone providers ensure you have easy access to virtual numbers so you can create a closer tie with far-flung clients, as well as a host of services to improve sales and customer service operations. A power dialler helps sales teams run calling campaigns more efficiently, while interactive voice response menus allow clients to reach information or personnel independently. For businesses interested in an omnichannel business strategy, Ringover also allows for text messaging, videoconferencing, Whatsapp, Facebook messaging, and more.

Odoo CRM integration is technology that allows for Odoo to connect or integrate to other business software. Odoo integrations with software like Ringover create a more robust tech stack for businesses. For example, integrating Odoo CRM with Ringover’s VoIP software ensures that Odoo users will be able to call contacts with one click thanks to the click-to-call function. This integration will also eliminate the need for users to enter the same data twice, as data synchronises automatically and in real time between the two apps.

Odoo does not have a customer success tool to capture user information, provide insights about how to enhance the customer experience, and engage customers. The Odoo app has functionalities in multiple categories, including website management, sales, finance, inventory and manufacturing, human resources, marketing, services, and productivity.