Parallel Dialler: Reach more prospects in record time

A parallel dialler (or parallel dialler) is an automatic dialling tool that allows agents to make multiple calls simultaneously to different numbers from a contact list. Unlike other types of automatic diallers, such as a power dialler (which dials one number per agent) or a predictive dialler (which uses algorithms to anticipate agent availability), the parallel dialler dials several numbers at the same time and connects the agent with the first person who answers.

Parallel calling is a dialling strategy used in call centres and sales teams to optimise agents’ time and improve the contact rate with customers. Instead of dialling one number after another sequentially, the system makes multiple calls simultaneously to different contacts. This minimises wait time between interactions and increases operational efficiency by connecting agents only with calls answered by real people.

This method is especially useful for teams handling large call volumes, as it reduces the number of failed attempts by automatically filtering out busy numbers, voicemails, or unanswered calls. Additionally, some parallel dialling systems include algorithms that dynamically adjust the call pace based on agent availability and customer response rate, ensuring a balance between efficiency and quality in communication.

To make multiple calls and have several conversations at the same time, the Parallel Dialler functionality from Ringover is an efficient and practical solution. This tool allows agents to make multiple calls simultaneously without the need to manually dial each number. Once a customer answers, the other calls are automatically dropped.

By using a parallel dialler, sales or customer service teams can handle two or more calls at the same time, improving productivity and reducing downtime between interactions. The ability to make multiple calls simultaneously means that agents won’t miss contact opportunities and can manage more customers efficiently.

A parallel dialler works by dialling several phone numbers at the same time and connecting an agent with the first recipient who answers. Its goal is to reduce waiting times between calls and improve the productivity of sales and customer service teams.

Unlike other dialling systems, such as power diallers or predictive diallers, the parallel dialler makes multiple calls simultaneously without relying on predictive algorithms, ensuring fast and constant contact. For a parallel dialler to function well, the following steps should be followed:

1. Contact list upload – A database with the numbers to call is imported.
2. Simultaneous dialling – The system dials multiple numbers at once to maximise connection rates.
3. Response detection – When a recipient answers, the rest of the ongoing parallel calls are disconnected.
4. Management of failed calls – If a number doesn’t answer, is busy, or goes to voicemail, the system records it and can reschedule another attempt later.
5. Interaction logging – Each call is stored in a CRM or database, allowing efficient tracking of customers or prospects.

A predictive call is a call made through a predictive dialler, an automated system that uses algorithms to dial multiple numbers simultaneously and connect agents only with calls answered by a person. Its goal is to reduce waiting times between calls and maximise the productivity of sales or customer service teams.

A predictive dialler works through an automated system that dials multiple numbers simultaneously and uses advanced algorithms to connect agents only with calls answered by a person. Its goal is to reduce waiting time between interactions and increase efficiency in call management. The key steps for proper functioning are:

1. Contact database upload – A list of phone numbers is entered into the predictive dialler system.
2. Availability analysis and call pattern recognition – The system analyzes historical data, response rates, and the number of available agents to predict when to make calls.
3. Simultaneous and batch dialling – Multiple calls are made at the same time, exceeding the number of available agents, based on response probability.
4. Automatic filtering of unhelpful calls – The system detects and discards unanswered calls, busy numbers, voicemails, or disconnected lines.
5. Routing effective calls to agents – Only calls answered by real people are routed to available agents in real-time.
6. Dynamic dialling speed adjustment – The dialler constantly monitors response rates and agent availability to adjust dialling speed and prevent long wait times or unattended calls.
7. Data logging and analysis – Statistics are collected on call effectiveness, allowing contact strategies to be optimised and team productivity to improve.

Unlike other dialling systems, such as power diallers or predictive diallers, the parallel dialler makes multiple calls simultaneously without relying on predictive algorithms, ensuring fast and constant contact. For a parallel dialler to function well, the following steps should be followed.