Virtual Call Centre Software Empower the Customer Service Experience
Virtual call centre software: Impress customers, motivate teams, and reduce calling costs with a VoIP system that was designed to meet your exact business needs.
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What is a virtual call centre?
A virtual call centre consists of remote-based agents who handle customer calls from multiple locations via a single platform. At the heart of a virtual call centre is a cloud-based call centre software that routes calls to agents on their internet-enabled devices such as a laptop, smartphone or tablet. Compared to an on-premise call centre, a virtual call centre tends to have lower operational costs and is well suited for businesses who serve clients across different time zones.
Are you interested in delivering an exceptional customer service experience? Monitor call flows in real-time, reduce overhead, and give customers what they want with a virtual call centre that does it all.
What can a virtual call centre software do for your business?
Eliminate costs
Spend next to nothing on real-estate, technology, or on-site management with a flexible cloud-based solution that unlocks game-changing functionality.
Boost service quality
Deliver a stellar customer service experience with automatic call routing, HD call quality, omnichannel support, and more.
Scale with ease
Minimise every expense normally associated with growth. Effortlessly expand your current capacity and set up new call centres for a fraction of the price.
Access customer data instantly
Ringover seamlessly integrates with all of your existing support tools. Improve your customer service with immediate access to relevant customer information.
Automate tasks
Give your agents all the tools they need to do their best work. Leverage automation to simplify call logging, note-taking, and more.
Manage remotely
Let your agents work from anywhere. Boost employee satisfaction, minimise turnover, and streamline workforce management with Ringover.
Take customer service to the next level
Give your customer support agents all the advanced functionality they need to greet customers from anywhere. Deliver better support, faster with Ringover’s virtual call centre.
- Experience high-quality audio calls and HD video
- Get started in no time with Ringover’s simplified setup process
- Integrate leading VoIP phones, conferencing hardware, and other communications equipment
- 99.999% uptime keeps your business online and ready to go
- Keep your communications safe with end-to-end encryption
Virtual Call Centre Features
Call Recording
Guarantee standards of quality with advanced call recording functionality that lets you review every call at your convenience.
VoIP Phone Numbers
Activate customer support in over 60 countries through local, and international numbers. Reach customers with a toll-free number, free of charge.
Call Routing
Make the most of your call centre agents with advanced call routing. Effortlessly control call queues for specific departments or agents.
CRM Integrations
Ringover integrates natively with popular CRM and Helpdesk applications providing your business a consistent high-quality experience across all channels.
Business Hours
Define your hours of operation. Manage complex daily and weekly schedules without issue. Alleviate busy hours across different call centres.
Analytics Dashboards
Monitor agent performance and key APIs with advanced analytics and real-time statistics that tell you everything you need to know.
Dual Listening
Maintain high standards across all calls with dual listening, a feature that lets you tune in to agent conversations in real-time.
Conversation Joining
Give your agents the assistance they need when they need it with conversation joining. Jump into live calls to support your agents whenever necessary.
Post-Call Tasks
Simplify call qualification with a modern interface that makes it easy to update notes, add personalised tags, and follow up with clients.
Interactive Voice Response
Leverage advanced technology to filter customers and route their call to the right people. Automatically greet and communicate with callers over the phone and through the keypad.
Virtual Call Centre FAQs
- How does a virtual call centre cut costs compared to a traditional call centre?
- Why does my business need a call centre?
- Does a virtual call centre boost agent satisfaction?
- Can a virtual call centre handle a varied schedule?
- How does Ringover help improve call centre performance?
- Why does my business need call routing?
- How long does it take to set up a virtual call centre?
How does a virtual call centre cut costs compared to a traditional call centre?
A virtual call centre completely eliminates the need for an on-site call centre — including the need for a designated office space, on-site management, hardware, and other expensive factors.
Why does my business need a call centre?
Businesses rely on call centres to provide customer support and enhance service delivery. Ringover’s virtual call centre increases customer satisfaction using cutting-edge automation, advanced call queues.
Does a virtual call centre boost agent satisfaction?
Letting your customer service agents work from home drastically increases employee satisfaction, reducing turnover rates from 30 to 40% down to as low as 5%. Providing employees with a work-from-home option also increases your desirability as an employer, improving the likelihood of attracting top talent.
Can a virtual call centre handle a varied schedule?
Yes. Ringover’s virtual call centres were designed to accommodate complex daily and weekly schedules without issue. Coordinate between time zones and seamlessly reroute traffic during busy hours with advanced call routing functionality.
How does Ringover help improve call centre performance?
Our virtual call centre platform makes it easy for you to monitor, identify, and address agent performance. Features such as call recording, dual listening, call whisper and conversation joining let you keep an ear on conversations and offer assistance whenever necessary.
Why does my business need call routing?
Advanced call routing tools make it easy to sort and distribute calls to the right agents in a timely and efficient manner. Without effective call routing, customers can be left on hold for a disproportionate amount of time, leaving them frustrated and damaging your reputation.
Ringover provides businesses with all the advanced call routing functionality they need to move faster, including options for routing that take into account preferred language, agent skills, and other criteria. Call routing is especially important during rush hour, when connecting customers to the right agents makes all the difference between chaos and seamless customer service.
How long does it take to set up a virtual call centre?
At Ringover, we’ve simplified the setup process to get your call centre up and running in a matter of minutes. Setup and configuration is simple and efficient and number activation is instant.