Voicemail Drop:
What is it and how it works

Yes. Here are a few numbers to help you understand the efficiency of voicemail drop services. Statistics show that about 80% of calls go to voicemail, and sales representatives spend about 15% of their time recording voicemail messages to prospects. However, the average response rate for voicemails is less than 5%.

The voicemail drop feature of business phone systems can make a difference here. It allows you to leave prerecorded voicemail messages to prospects in an automated manner, thus saving time. It also helps sales reps to leave well-scripted messages that generate an open rate of 92% and a listen rate of 96%. Further, voicemail drop software solutions increase the response rate and improve the overall efficacy of your sales campaigns.

Wondering how to automatically leave a voicemail message to your prospects so your sales representatives can reach more leads in less time? Use the voicemail drop software that comes with Ringover business phone solutions. You can activate the feature at the click of a button – it speeds up your sales campaigns, saves time, and gives better response rates and callbacks from prospects.

Yes. Automated voicemail drop is legal and, in other parts of the world, subject to some laws. Any voicemail drop service provider must abide by the regulations applicable to their location to ensure compliance.

Each area might have a set of local laws regarding telemarketing practices. You must also check all these laws before starting a global campaign. If you are unsure about regulations, check with a legal expert or the service provider.

Reports show that well-scripted prerecorded voicemail messages can encourage your prospects to return your calls and increase the response rate by 22%. Your voicemail drop messages should be short, preferably within 30 seconds. The script should contain the following:

• A brief greeting.
• The opening statement – your name/company and the reason for calling.
• The benefits of calling you back.
• Your contact information.
• A promise to follow-up.

Here are a few best practices to keep in mind while writing and recording a voicemail drop script for your sales campaigns:

• Try to lead with a piece of information relevant to your prospect.
• Add a little mystery to pique their curiosity.
• Make it about them, not you.
• Do not sell your product or service.
• Use an open and warm tone.
• Do not sound desperate.

Typically, voicemail drop requires sales representatives to call the prospect first. It leaves the prerecorded voicemail message only if it detects an answering machine instead of a live customer. However, a ringless voicemail drop (RVM) sidesteps this requirement and directly drops the voicemail into the voicemail box without calling the phone and ringing the line.

RVM or direct-to-voicemail software makes it possible by using adaptive signaling technology. It connects to the voicemail servers of the service provider and then sends the message to the voicemail inbox. Since the message is stored on the server space associated with the number and not on the phone, the recipient doesn’t receive any missed call notifications.

Voicemail drop works on landlines but not on all of them. The device should be voicemail compatible – that is, it should have a voicemail box system or answering machine offered by the service provider. So, how to automatically leave a voicemail on a landline? It works just like on mobile phones. Once you call a voicemail-enabled landline and the recipient doesn’t answer, the software will drop the message automatically into the answering machine/ voicemail box.