Call Library Speed up your team’s learning with Call Library
Effortlessly save your most relevant calls in a call library by organising them into specific folders, such as best sales pitches, industry-specific calls, best client problem resolutions, and more. Share these key conversations with your team to enhance learning, share best practices, and showcase exemplary interactions.
Build a best practices database seamlessly
Save the most important calls in folders with just a few clicks.
Create different libraries of calls dedicated to specific topics: top demo calls, good examples of customer technical assistance calls, best practices for billing process help, and more.
Try it for free
Accelerate your team’s skill development
Share folders of the most relevant calls with your team, such as top sales pitches for specific industries, successful upsell conversations, and effective problem resolution interactions.
Use these calls as best examples to speed up learning and ramp up the productivity of newcomers.
Try it for free
FAQs about Call Library
- What is a call library?
- Why use the call library?
- How does the call library functionality help you improve your results?
What is a call library?
A call library is a tool that allows Empower by Ringover users to easily save and organise the most relevant calls in folders according to specific topics, such as sales demonstrations, customer troubleshooting, customer support, billing, among others.
These folders allow you to track and review key conversations, accelerate learning and share best practices with other team members. In this way, all team members can listen to exemplary interactions, enabling them to improve their performance on future calls and deliver the best possible customer service.
In short, the call library is a functionality that allows for sharing, storing, and organising key interactions to improve team performance.
Why use the call library?
As we have just seen, the call library is a fundamental tool that allows companies to save, organise and share important conversations with their team, helping to accelerate learning, share best practices and improve customer interactions.
By using a call library, users can easily save the most important calls in specific folders, making it easy to access and track different topics, such as sales demonstrations, customer support, troubleshooting, and billing processes.
Thanks to this tool, companies can improve the quality of customer service, as teams can review and learn from successful interactions, allowing them to replicate those practices on future calls. In addition, sharing these key conversations with the team fosters collaboration, continuous improvement, and alignment in the way different customer situations are addressed.
How does the call library functionality help you improve your results?
The call library functionality can help you improve your results in several ways.
Firstly, by sharing folders with the most relevant calls with the agents in your team, you can show successful interactions that demonstrate how different situations should be addressed, such as demos, upsell, technical support, among others. This helps accelerate learning, aligning the team’s approach and contributing to continuous improvement.
In addition, by using these calls as best examples, you can increase the productivity and effectiveness of new team members, who can learn from the best practices and techniques that have been used in previous conversations thanks to the recordings.
Ultimately, by leveraging Empower’s call library functionality, you can improve your results by sharing successful experiences with the team, contributing to a unified approach and continuous improvement in customer service delivery.