Freshservice Phone Integration (VoIP / CTI)

Freshservice Integration

Introduction

Elevate your ITSM by linking your business telephony to your IT Help Desk.
Save valuable time for your technical teams by automating tasks.

Effortless calling from Freshservice with a single click

Say goodbye to manual number input—Click-to-call saves your IT teams valuable time when dialling.

Optimise your IT support

For each call or SMS, a ticket is automatically created, and all the related information is synchronised (tags, notes, call recordings...). Your teams no longer need to fill in everything manually, thus improving efficiency.

Synchronise all your contacts

Every contact call or SMS triggers automatic ticket creation, synchronising all pertinent details (tags, notes, call recordings...). No more manual data entry, ensuring increased team productivity.

Transform conversations into actionable insights

Use Empower, Ringover’s conversational AI, to analyse, summarise, and gain insights from client and candidate conversations.

Elevate your team with data for personalised engagement at scale, seamlessly syncing insights into Freshservice.

Do you use Freshservice and want to integrate your phone system?

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Freshservice Integration FAQ

Does Freshservice offer CTI integration?
Does Freshservice integrate with VoIP software?
Can I make phone calls from Freshservice?
Which telephone systems integrate with Freshservice?

Does Freshservice offer CTI integration?

Freshservice is a solution offered by Freshworks which is compatible with various corporate telephony solutions. The software can be connected through CTI integrations.

These enable IT support teams to automate time-consuming, low-value-added tasks. Ringover - Freshdesk CTI integration stands out for its fluidity and stability as much as for its functionality. With telephone integration, you can:

automate ticket creation
synchronise all ticket information
automatically synchronise contacts between Ringover and Freshservice
make calls in one click

Does Freshservice integrate with VoIP software?

The Freshservice solution can be combined with various VoIP software packages such as Ringover.

To find what cloud telephony software is compatible with Freshservice, you can consult their integrations catalogue.

A Freshservice-VoIP integration allows you to synchronise information without having to enter it manually from one software to another. This saves a considerable amount of time, which can be allocated to more important tasks, such as resolving strategic tickets.

Can I make phone calls from Freshservice?

Yes, it is possible to make calls from Freshservice using CTI integration. This will enable you to connect your communications platform to your IT support solution.

Which telephone systems integrate with Freshservice?

In the catalogue published on the Freshworks website, you’ll see that not all telephony apps offer native integrations. However, the best solutions on the market, including Ringover, are compatible.