Call Centre Software: Revamp your Contact Centre Solution
Set up your company’s call center software in just a few clicks and without the need for technical knowledge. Discover the contact center software that helps you manage calls, increasing the performance of your sales and customer service teams. Our VoIP call center software meets all your calling needs
Call centre software is a technology which manages large volumes of inbound and outbound calls. This type of program offers many functionalities, like call routing, call logging, call transfer, click-to-call, and more. This software holds a strong appeal because it allows call centres to streamline their operations while decreasing costs, especially thanks to the provided analytics dashboard.
Features made for boosting your productivity
The Ringover cloud communication platform eliminates the key challenges that many call centres face, from blind transferring, limited visibility or managing high call volumes. With Ringover you can deploy agents with ease, assign numbers in seconds, and manage a high call volume effortlessly, all from an intuitive dashboard.
No expertise needed. Simple setup in minutes
Some cloud phone systems require technical support to install them, with Ringover this is not the case. In just a few clicks you’ve deployed Ringover and are now a high-performing call centre. Configure everything online and be up and running in minutes.
Take your customer service to the next level with our powerful integrations
Ringover’s simple solution is designed for businesses of all sizes, and integrates with all major CRMs and help desk tools to save you time, enhance team communication and boost customer relations. Take advantage of…
Making phone calls in just one click.
Client files appearing automatically during incoming calls.
Automatic logging of incoming and outgoing calls.
Improve service levels with call recording and call listening.
These are just some of the features that remove the heavy lifting to free up your team to focus on what really matters.
Gain greater visibility, enhance your decision making
Finally, analytics that make sense! With Ringover’s advanced analytics you will for the first time have a full 360° view of your team and their activity. No more supervision issues, no more blind spots – you’ll have the data you and knowledge base you need to locate the gaps in productivity and enhance your team’s performance.
Manage and coach in real-time
With live stats, call listening and call sharing with the call monitoring software, you can greatly improve phone support.
Includes all the features needed to manage incoming and outgoing calls
4.7/5543
reviews Based on 543 reviews. This average is drawn from ratings of customers who have used any of the cloud communication services offered by Ringover.
Chargée de clientèle (France)
“The connection with our software for making calls works really well. I use the option of filtering a lot, and it lets me manage my calls and workload. Mounira E."
Amine B.
“Ringover is a powerful tool for call centers, with an ergonomic design and unrivaled fluidity. An essential tool for the entire production chain in the call center sector."
Jerôme P.
The Ringover integration into our CRM Sellsy gives us a 360° view of our customer relations through the B2B lead generations, prospecting, on-boarding and even client support!
Virgile S.
Great tool and wonderful team, offering excellent support, I can’t recommend it enough!
Mohamed A.
Wonderful support team who are really reactive. I was helped by Mr Joachim Guerin, he was so helpful and we soon found the solution together. Thanks!
Patrick P.
“Thanks to its integration with my CRM, Ringover means I can save time and each call is recorded in the client record, so we have traceability for conversations, which makes the biggest impact. It gives me the option of directly connecting it to my CRM, Sellsy, and it only takes 3 clicks to integrate and it’s above all very well documented on each service provider side. The highest-impact pro is the option of connecting it to my CRM, Sellsy, and it only takes 3 clicks to integrate and it’s above all very well documented on each service provider side. In terms of cons, cost is the only worry, as it’s expensive and each option costs a little too much”
Anonymous user
Very functional app that allows me to become independent from the mobile phone. What do you dislike? There is nothing I don’t like at the moment. What problems is the product solving and how is that benefiting you? I can communicate with clients without having to use my mobile and everything from the computer.
Anonymous user
I was given the project to source a well priced phone system with a week , not having much time to research. After researching most review sites and trying to organise demos , after contacting over 25 different companies. I chose Ringover and the only reason why I chose them was the excellent customer services of Kyle H.. He is an asset to this company and considering the amount of time he spent with me reassuring me of all my concerns. They were not the cheapest but the fact I can email him WhatsApp him on his days off with help setting up my system. So far I give this company 5 stars and if the support continues like this I will recommend to anyone I know. If you are UK based looking for a solution ask for Kyle H.
Victor Manuel G.
My experience has been excellent thanks mainly to Sara Velasco, who introduced me to Ringover and its benefits. Sara helped us with the process of adapting to the platform, answering all our queries, and even giving us plenty of time to make decisions, without pressuring us at all. If you have the opportunity to talk to Sara, I’m telling you, you’re in good hands! Overall, I’m pretty happy because this service has helped us grow.
Chargée de clientèle (France)
“The connection with our software for making calls works really well. I use the option of filtering a lot, and it lets me manage my calls and workload. Mounira E."
Amine B.
“Ringover is a powerful tool for call centers, with an ergonomic design and unrivaled fluidity. An essential tool for the entire production chain in the call center sector."
Jerôme P.
The Ringover integration into our CRM Sellsy gives us a 360° view of our customer relations through the B2B lead generations, prospecting, on-boarding and even client support!
Virgile S.
Great tool and wonderful team, offering excellent support, I can’t recommend it enough!
Mohamed A.
Wonderful support team who are really reactive. I was helped by Mr Joachim Guerin, he was so helpful and we soon found the solution together. Thanks!
Patrick P.
“Thanks to its integration with my CRM, Ringover means I can save time and each call is recorded in the client record, so we have traceability for conversations, which makes the biggest impact. It gives me the option of directly connecting it to my CRM, Sellsy, and it only takes 3 clicks to integrate and it’s above all very well documented on each service provider side. The highest-impact pro is the option of connecting it to my CRM, Sellsy, and it only takes 3 clicks to integrate and it’s above all very well documented on each service provider side. In terms of cons, cost is the only worry, as it’s expensive and each option costs a little too much”
Which type of businesses need call centre software?
What’s the difference between call centre software and a simple telephony solution?
How does setting up call centre software with Ringover work?
Can I track my teams’ performances with Ringover?
How long does it take to set up call centre software with Ringover?
How much does call centre software with Ringover cost?
How long does it take to set up call centre software with Ringover?
What software is used in call centers?
What is CRM in a contact centre?
Which technology is used by a call center?
Which is the best call center software for small businesses?
What is the best call center CRM?
Which type of businesses need call centre software?
Call centre software can be used by any type and any size of company. This software is a necessary tool for any company with one or more teams tasked principally with making or receiving calls, such as the sales team, technical support or customer services. Call centre software boosts a company’s productivity when it comes to call handling.
What’s the difference between call centre software and a simple telephony solution?
Call centre software is more developed, with more advanced features, enabling access to real-time call monitoring tools. It hugely helps improve telephone productivity, as well as enhancing collaboration between those using the solution.
How does setting up call centre software with Ringover work?
With Ringover, it couldn’t be simpler! It’ll only take you a few clicks to set up your call centre software. All you need is a computer (or smartphone) and an internet connection. Instantly create phone lines for your employees and configure your switchboard and then start making and receiving calls straight away! No installation or extra kit needed.
Can I track my teams’ performances with Ringover?
Of course! Ringover is an all-rounder call centre solution, giving you access to the best performance indicators needed via a super simple and practical dashboard. The call centre software allows you to access real-time call monitoring tools, and it also helps boost phone productivity and solution user collaboration.
How long does it take to set up call centre software with Ringover?
With Ringover, it couldn’t be easier to set up your call centre software, and it only takes a few minutes. You can set up agents and numbers, distribute calls, and even manage your call queues, all via an ultra-simple dashboard.
How much does call centre software with Ringover cost?
Here at Ringvover, we offer call centre software from as little as £29/user per month. It includes all the advanced features you’d expect from a leading call centre software solution, such as an advanced call distribution system, real-time telephone activity monitoring, call automation systems, and CRM or Helpdesk integrations to boost productivity.
How long does it take to set up call centre software with Ringover?
By choosing Ringover’s call centre software, you’re equipping your company with an all-rounder solution, enabling your teams to make and receive unlimited calls to over 110 destinations. For more information, check out our pricing grid.
What software is used in call centers?
Some of the leading software used in call centers are:
Ringover;
Hubspot;
Zendesk Talk.
What is CRM in a contact centre?
A CRM or Customer Relationship Management is a technology solution that allows call centre agents to improve the customer experience and increase their efficiency. CRMs accomplish this by providing call center agents access to all the information about a particular customer including their complaint and resolution history.
Which technology is used by a call center?
A wide range of technologies is used in a call center for inbound and outbound phone calls. Here are some of the industry favorites:
Private Branch Exchange (PBX) is an internal business phone system where multiple phones are connected to the same network.
Voice over Internet Protocol (VoIP) helps you make calls using an internet connection instead of a traditional phone line.
Session Initiation Protocol (SIP) trunking is a VoIP service that can be integrated into your existing PBX.
Customer Relationship Management (CRM) is a tool that helps you offer personalized customer experience by offering access to historic customer interaction data.
Automatic Call Distributor (ACD) is a solution that helps route calls to relevant agents.
Interactive Voice Response (IVR) offers callers the power to choose the department they want to interact with using a speech-based menu.
Computer Telephony Integration (CTI) facilitates interaction between a telephone and a computer through a virtual interface. For example, CTI comes to play when call parking or transferring is required.
Which is the best call center software for small businesses?
The best call center software for small businesses will be feature-rich and affordable. For instance, when you choose Ringover as your online call center software partner, you get all the below features and more:
An easy-to-set-up call center solution.
Local landline or mobile numbers in 65 countries.
Live coaching.
Access to performance data.
CRM/ Helpdesk integration.
Call transfer and routing.
Unlimited calls.
Power dialer.
What is the best call center CRM?
The best call center CRM will have all features that can streamline your operations, and it can be easily integrated into your existing VoIP call center software. It should support advanced call routing, virtual dialers, ticketing systems and IVR integrations.
One of our product experts will be in contact as soon as possible to book your custom demo and answer any questions you may have.
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