Outbound Call Center Software Unlock your team’s potential
As an outbound call center software, our phone system integrates with most CRMs to boost productivity for your sales team as they do their prospecting.
Exceed your sales targets
Get in touch with more prospects
Time is precious, so make the most of your sales teams’ time with features such as making calls in one click, and automating commercial campaigns with mass communications. Plus, with the local number display option, you’ll even increase your pick-up rate…
- Click-to-call in your CRM
- Calling campaigns / SMS / Voicemail drop
- Choose your outgoing number
Focus on conversations, not calls
Are those time-consuming tasks adding to your sales teams’ workloads? Eliminate them and let your teams focus on their sale pitches. With Ringover, everything is automated and recorded in your CRM, valuable time-saving guaranteed!
- CRM screen pop during calls
- Call notes & tags
- Call history & recording
Flagship features for prospection
International numbers
In more than 65 countries
Outgoing number selection
One sales agent, multiple numbers
Click-to-call
No more need to dial
CRM integration
Connects with the leading tools on the market
Calling campaigns
Automate mass communications
SMS campaigns
Multiply your points of contact
Voicemail campaigns
For less intrusive contact
Call notes & tags
Make it easy to pull up essential information
Manage your teams with ease
Delve into an individual or a team’s call statistics to measure their performance. Identify who your top performers are and who needs training or motivation.
- Easy, intuitive reports
- KPIs: number of calls, call duration
- Personalise your dashboard for more relevance
Coach your sales teams to success
Help improve your team's performance and achieve its objectives by analysing pitches and conversations. You can also use our features to intervene during conversations when training and assisting recruits.
- Call recording
- Two-way listening
- Discreet intervention
Awesome features for supervising and coaching
Reporting for each sales agent
Performance analysis
Two-way listening
Listen to sale pitches in real time
Discreet intervention
Support your sales agents
Call recording
Keep a trace of each conversation
Make calls from your CRM
Why not speed up your day by making calls in one click directly from your CRM or helpdesk tool? When you connect your CRM you will also have access to screen pop during incoming calls, automatic call logging and much more...
Discover more
Martino Bissoli
Account Manager Italy & Malta
“Ringover is the ideal solution for an international team.”
Robin Tanzilli
Head of Business Development
“By using Ringover with Salesforce and the HVS module, we can help the SDR teams to boost their performance.”
William Forgues
Sales Manager
“Ringover has given us the option of digitising our workstations, giving our employees even more independence and freedom to work from wherever they like.”
Sign up and start making calls within minutes
- No need to change numbers
- No additional equipment required
- Instant line activation
- One-click CRM integration
- Support provided by a Ringover adviser
Outbound Call Centre FAQs
- What is outbound call centre software?
- What softwares are used in call centres?
- How do I set up an outbound call centre?
- What is the best CRM for a call centre?
What is outbound call centre software?
Outbound call centre software is a suite of tools and applications that allow agents to manage high-volume outbound calls. It enables sales, marketing, and support agents to reach out to existing and potential customers through phone calls, chatbots, social media platforms, and other channels.
Businesses often use outbound call centre software to:
- Offer proactive customer support.
- Run lead-generation campaigns.
- Introduce a new product or service.
- Make reminder calls for payment, renewal, etc.
- Gather customer feedback.
- Conduct opinion polls and surveys.
- Make scheduled callbacks.
- Impart information, such as changes in company policy, pricing, etc.
Outbound call centre software integrates with CRMs for hassle-free prospecting and offers features that enable agents to reach out to prospects faster and achieve sales goals more efficiently. These include click-to-call, power dialling, predictive dialling, calling campaigns, voicemail drop, call recording, and call history, among others.
Boost the productivity of your sales representatives with the outbound call centre software from Ringover. An ideal solution for startups, SMEs, and large enterprises, it has features like power dialling, click-to-call, voicemail drop, call history, and call recording to make your sales campaigns more effective.
What softwares are used in call centres?
While some businesses use on-premise call centre software, most companies today use cloud-based software to manage inbound and outbound calls. Cloud-hosted call centre solutions have no hardware requirements and are cost-effective, location-independent, scalable, and easy to install and use.
Here is a list of some of the popular cloud-based call centre software:
- Ringover;
- Nextiva;
- HubSpot;
- RingCentral;
- Zendesk;
- CallHippo;
- CloudTalk;
- Twilio Flex;
- GoTo;
- FreshDesk;
- Dialpad;
- Vonage;
- 8x8;
- LiveAgent;
- TalkDesk.
How do I set up an outbound call centre?
Cloud-based call centre software solutions like Ringover are easy to set up and use. Setting up an outbound call centre involves the following steps:
- Step 1: Choose the right outbound call centre software for your business. While choosing the software, keep your call volume, company size, and scalability in mind.
- Step 2: Subscribe to a plan that best suits your business needs and create an account.
- Step 3: Integrate the outbound call centre software with your CRM and activate all necessary features.
- Step 4: Invest in all required equipment and devices, such as laptops, smartphones, internet connections, etc.
- Step 5: Hire call centre agents based on your call volume.
- Step 6: Train your agents to handle conversations and use the platform.
- Step 7: Learn the legal compliance requirements for making outbound.
- Step 8: Determine your outbound call metrics and KPIs and start measuring them.
What is the best CRM for a call centre?
CRM solutions of different types and pricing are available for call centres. Some of these solutions come with built-in telephony and VoIP calling features, so you don’t need separate calling software. Other CRMs allow easy integrations with VoIP phone systems and inbound and outbound call centre software to facilitate calling campaigns.
Given below are some of the market-leading CRM for call centre business owners:
- Freshsales;
- Zoho;
- Pipedrive;
- HubSpot;
- Freshdesk;
- Zendesk;
- Salesforce;
- Voicent;
- Bitrix24;
- Salesmate.