Conversation intelligence Odoo

The Odoo x Empower integration combines the power of Odoo’s ERP software with conversational and semantic AI analysis features to automate tasks such as:

• Post–phone-call work
• Evaluating the quality of team conversations
• Extracting key information from all phone interactions

In practical terms, this integration allows your teams to act faster and more intelligently when managing sales, CRM activities, or accounting.

Absolutely. Empower’s conversational AI helps your sales teams better understand what prospects expect. The AI highlights recurring expressions linked to successful deals, detects objections, and measures talk-time distribution. Your teams receive continuous, objective feedback that allows them to refine their sales pitch. The same advantages apply to support teams as well.

Activation is simple through the Empower integration for Odoo. Once connected, every call made through your business phone system is automatically transcribed and enhanced by AI. Summaries, transcripts, scores, and insights appear directly in Odoo customer records, with no manual actions required.

It makes sense to combine Odoo and Empower because, together, they turn your customer conversations into a strategic source of customer intelligence. Empower’s AI records, analyses, and synthesises phone conversations to help you anticipate customer needs, improve satisfaction, and accelerate sales cycles.

No. The integration between Empower by Ringover and Odoo is ready to use. In just a few clicks, you can connect your accounts and begin leveraging your call data. No complex setup or custom development is required.

Empower’s AI by Ringover acts as a performance accelerator for Odoo. While the CRM centralises customer data, conversational intelligence enriches it and makes it actionable. Every call made through Ringover is automatically analysed, transcribed, and summarised by AI, then synced directly into the corresponding Odoo records.

This automation fundamentally transforms your CRM:

• Your teams no longer waste time entering or summarising calls.
• Managers gain objective analysis of conversations based on tone, keywords, and each participant’s speaking time.

Teams receive personalised sales coaching thanks to AI sales coach-generated insights (identifying best sales practices, spotting recurring objections, etc.).