Introduction

• Transcribe, analyse, and leverage conversations with clients
• Access key client information with a single click for effortless issue resolution
• Save teams’ time by minimising manual tasks
• Gain conversational insights without the need to listen to hours of calls

Get insights to provide best customer experience

Ensure a 5-star customer experience with AI analysis of each conversation: call transcriptions, summaries, and next steps available from Front in just one click.

With easy access granted to complete communication history & analysis, your agents can personalise conversations, follow correct speech, and make necessary adjustments based on data. This leads to an increase in handled requests and customer satisfaction.

Save time by automating manual tasks

Maximise your team’s efficiency by automating post-call tasks with seamless synchronisation between Empower and Front. With this integration, your support solution is effortlessly filled with summaries and next steps generated by Empower.