Front Phone Integration (VoIP / CTI)

Q: What are the advantages of the Front-Ringover integration?

The Ringover integration with Front allows you to enjoy the following benefits: Synchronisation of your Front contacts with your phone software. Retrieve your call history in your customer records. Access Ringover call recordings from Front. Listen to voice messages received from Front. Synchronise your notes, comments and call tags.

Front Integration

Introduction

Smooth, efficient one-click calling directly from your Front inbox
Keep all your customer interactions via phone, text and email all in one place
Send and receive SMS directly from Front

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Installation

How to integrate Front CRM with Ringover

Back to Ringover marketplace See Empower x Front integration

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Introduction

Smooth, efficient one-click calling directly from your Front inbox
Keep all your customer interactions via phone, text and email all in one place
Send and receive SMS directly from Front

Efficient call handling

With the click-to-call feature, your agents can place calls from Front with a single click, no manual dialling needed. This saves time and reduces errors, allowing agents to focus more on customer interactions.

Your conversation history all in one place!

All calls, texts, voicemails, and WhatsApp messages are automatically logged in Front, eliminating the need for your sales reps to manually enter notes, timestamps and data.

Send and receive SMS right from your inbox

Use the SMS application channel in Front to send and receive text messages using your Ringover number. This makes it easy for your teams to streamline communications and boost efficiency — all in a single platform.

Real-time contact data updates

With contact sync, your data in Front including phone contacts, is always up to date and ready. This ensures you have the latest information at your fingertips for seamless communication.

Transform conversations into actionable insights

Use Empower, Ringover’s conversational AI, to analyse, summarise, and gain insights from client and candidate conversations.

Elevate your team with data for personalised engagement at scale, seamlessly syncing insights into Front.

Handle all calls faster

At just a glance, your team can access and view essential Front customer information directly within the Ringover dialler: enabling faster call handling and providing a smoother, personalised welcome experience for your customers.

Installation

How to integrate Front CRM with Ringover

Back to Ringover marketplace See Empower x Front integration

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Front Integration FAQ

How to integrate your telephony with Front?
What are the advantages of the Front-Ringover integration?
Can I record my calls with the Front-Ringover phone integration?
How much does the Front-Ringover integration cost?
What VoIP providers are compatible with Front?
What is the best phone integration for Front?

How to integrate your telephony with Front?

You can easily link your telephony solution to your Front business communication platform using a CTI integration. The easiest way to do this is to visit the websites of the two publishers: your VoIP phone system and Front’s website to obtain installation instructions. For a Front-Ringover integration, here are the steps to follow:

Make sure you have a Business or Advanced Ringover account and that you are logged in as an administrator. You must also have the administrator role on Front to perform this integration.
Go to Front’s Settings > Inboxes and click the “Add a team inbox” button.
In the drop-down list that appears, click on “Custom”.
Name your inbox, “Ringover Calls” for example.
Choose the channel contact type by clicking on “Phone”, then click on the “Next” button.
On the next screen you can choose the users who will be able to access this inbox and then click on “Create”.
Finally, in the API Endpoints section, copy the link that appears.
Go to the integration section of your Ringover dashboard, then click on the “activate” button on the Front tile.
All you have to do is click on the “authorise” button and paste the url you copied in step 7 in the “calls” and “sms” fields of the “channel URL” section. You will also have the possibility to customise the configuration of the integration.

What are the advantages of the Front-Ringover integration?

The Ringover integration with Front allows you to enjoy the following benefits:

Synchronisation of your Front contacts with your phone software.
Retrieve your call history in your customer records.
Access Ringover call recordings from Front.
Listen to voice messages received from Front.
Synchronise your notes, comments and call tags.

Can I record my calls with the Front-Ringover phone integration?

Yes, by connecting Ringover to Front, you can retrieve recordings of your conversations directly in Front. Please make sure you have enabled the call recording feature in Ringover beforehand.

How much does the Front-Ringover integration cost?

Ringover integrations with other software are free for all subscribers to Business and Advanced plans. This means that you do not have to pay any additional costs to integrate Front and Ringover if you are subscribed to either of those plans. Subscribers to the Smart plan have access to the Ringover API. Note that you also have the option to get support.

What VoIP providers are compatible with Front?

Front can be combined with various VoIP telephony software. Some of the compatible providers include: Ringover, CloudTalk, and Toky.

What is the best phone integration for Front?

The best phone integration for Front is Ringover. Complete and easily customisable, it offers considerable time savings on every task related to your business telephony. By combining these two tools, you will be able to retrieve your call history in Front, including the recordings of your phone conversations.