The 11 best alternatives to Vonage

Vonage's reputation in the field of communication APIs is well-established. However, the telecom market is evolving rapidly. New solutions for business telephony have emerged, including appealing Vonage alternatives.

It is important to ensure that your communication system is always aligned with the needs of your business. Discover the 11 best Vonage competitors.

Table: Best Vonage competitors

What is Vonage?

Founded in 1998, American company Vonage has a strong presence in the business phone system market and has made significant investments in cloud communications, as evidenced by its numerous acquisitions over the years.

Vonage has extensive experience in this field, but stands out particularly for its APIs. Vonage also offers telephony software and a more comprehensive solution for contact centres. The latter is available in four packages, unfortunately, pricing is not displayed.

Why look for an alternative to Vonage?

The competition in the business telephony market is fierce, with countless offerings available. Here are some criteria to help you in your selection.

You need transparency

Like most of its competitors, Vonage offers several variations of its solution for businesses that want a true omnichannel contact centre. They offer a total of three plans for their unified communications (UCaaS) product: Mobile, Premium, and Advanced. While the structure of the offerings is clear, pricing is a different story. Vonage does not display the pricing for its Vonage Contact Center service. This means that it is not possible to try the solution without engaging with a sales representative.

Moreover, there are many paid add-ons that can quickly increase the cost. For more transparency and clarity on what you will pay, it is preferable to choose a solution like Ringover that includes the functionalities that meet your needs by default. Check out  Ringover's powerful functionalities in the photo below!

You need a powerful solution

If you are looking for a professional telephony solution, it is advisable to opt for Vonage Business Communications rather than Vonage Cloud Contact Center.

However, it is important to note that Vonage Business Communications is relatively limited, especially in terms of the basic plan–it doesn't even include essential features such as call recording or an interactive voice response (IVR) system.

In comparison, Ringover even includes call recording, IVR, video conferencing, and many other essential business communication features in its Smart version. You can see the details of our plans in the following image, including pricing information.

You need great technical support

Having been in the business telecommunications market since 1998, Vonage has a fairly good reputation. However, its technical support is often criticised.

Just visit different platforms with authentic user reviews to see for yourself. Some users complain about the quality of support and the treatment received from the customer service team.

If you are looking for a provider with accessible and more attentive customer support, you should consider switching to another VoIP operator like Ringover (where you will have a dedicated point of contact starting from 50 licences). Plus, we simplify your life by providing unlimited calling to dozens of destinations, so you don't need to worry about special add-ons or technology to reach your customers or prospects.

Top 11 Best Alternatives to Vonage

1. Ringover

Ringover has a strong advantage over Vonage and other alternatives due to its simple deployment and ease of use. No specific technical knowledge is required to configure Ringover.

The solution includes all essential features for business telecommunications in its basic offering, such as video conferencing, unlimited calls to 110 destinations, and customisable phone greetings. You'll be able to easily increase productivity and efficiency thanks to impactful CRM integrations (popular CRMs like Zendesk, Salesforce, and Hubspot included!). Not to mention, the comprehensive analytics dashboard will give you quick and easy insight into performance at a team and individual level.

Video: Discover Ringover

Pros ➕

• Unlimited calls to over 110 destinations
• Very easy deployment solution
• Free trial
• Omnichannel contact centre solution

Cons ➖

• This service may not be best for entrepreneurs–Quicktalk would be a better option for them

2. Cloudtalk

Cloudtalk is a cloud-based contact centre solution that focuses on enhancing customer communication and improving agent productivity. It offers features such as call routing, IVR, call recording, and real-time analytics to help businesses optimise their customer service operations.

Pros ➕

• Metrics shown in a straightforward dashboard

Cons ➖

• International calling is very costly
• Too many features detract from the user experience
• Difficult to collaborate with team members

3. RingCentral

RingCentral is one of the pioneers in the enterprise telecom market. Founded in 1999, the American company is best known for its product RingCentral MVP (formerly RingCentral Office), available in four plans to meet the needs of both SMBs and large enterprises.

Unfortunately, the company restricts these different plans based on the number of users. Therefore, in order to access certain features, you must upgrade to a higher plan.

Additionally, the more affordable plans do not really offer essential features such as multi-level IVR or video conferencing, so businesses are forced to use third-party tools like Google Meet or switch to a different plan.

Pros ➕

• Can be used across devices

Cons ➖

• Incidents of poor call quality and dropped calls
• Lacklustre customer support
• Must invest in a pricy plan to access a decent feature selection

4. 3CX

3CX is a software-based PBX system that provides unified communication solutions for businesses. It offers a range of features, including video conferencing, web conferencing, instant messaging, and smartphone apps for remote communication.

However, unlike many cloud telephony providers, 3CX is not a telephone operator. Instead, 3CX provides software to manage phone lines and numbers. As a result, you'll have to purchase telephone service from another company, increasing our costs, administration, and losing more time than you would by opting for an all-inclusive cloud telephony solution like Ringover.

It should also be noted that 3CX does not sell any of its solutions directly. You must go through its network of distributors, whose prices may vary from one provider to another.

Pros ➕

• Free version available

Cons ➖

• Lack of transparency in final pricing due to exclusive sales through partners
• No telephone service provided, just a software with telephony features
• Dated interface
• Inflexible solution

5. Mitel

Mitel offers a comprehensive suite of business communication solutions, including cloud-based telephony, collaboration tools, and contact centre solutions. It aims to provide seamless communication and collaboration across various channels, helping businesses enhance productivity and customer satisfaction.

As it was originally founded in the 1970s, it's also well-known for its strong experience in hardware telephony (hardphones). Nowadays, it's main product is a software with features that allow businesses to manage their omnichannel communication.

Pros ➕

• Specialist in professional hardware telephony

Cons ➖

• Lack of clarity on pricing
• No trial version

6. Dialpad

Just founded in 2011, Dialpad has focused on bringing AI technology into its business communications platform. This cloud phone software offers classic tools like audio calls, and messaging. But in addition, Dialpad will provide automatic call transcriptions and sentiment analysis, similar to the functions offered by Empower by Ringover, a sales enablement product.

Pros ➕

• Offers a free trial for a limited time

Cons ➖

• Call quality issues have plagued users
• Pricing rates are relatively high
• Customer support can be slow to respond

7. JustCall

Similar to Dialpad, JustCall offers both business communications and an artificial intelligence product meant to support a quality customer experience. But for those looking for an outbound call centre software, JustCall delivers an option that supports both domestic and international calls.

Pros ➕

• Easy set up

Cons ➖

• Pricing can be complicated, especially if you need sentiment analysis
• Calls can randomly drop
• Users have reported problems with call logs and call routing

8. Five9

If you're looking for a cloud contact centre, Five9 is a solid option with more than 20 years of experience in the industry. Known as a CCaaS, Five9 provides not only outbound call centre software but inbound call centre software too.

Pros ➕

• Many reporting tools available

Cons ➖

• Forced logouts or expired sessions interrupt users inconveniently
• The phone service itself can fail or be compromised
• No free trial available

9. Ooma

Originally developed as a VoIP service for consumers, Ooma has since developed Ooma Office, which is meant primarily for small and medium businesses. Those who are considering Ooma Office as a business phone system should keep in mind the features may be significantly limited as it's meant for small-scale operations.

Pros ➕

• Potential cost savings compared to a landline-based phone system

Cons ➖

• Ooma Office isn't widely available
• Complicated set up
• Some features like call logging aren't easy to understand and use

10. Nextiva

Nextiva has a selection of products ranging from social media management to productivity tools, but their strongest Vonage competitors are their business communications solution and their contact centre software. The business communications does have a basic selection of tools like auto attendant and even faxing, but you might find their prices higher than other options on the market, like Ringover.

Pros ➕

• Manage customer relationships efficiently

Cons ➖

• Not suited for non-enterprise level businesses
• Difficult to access certain phone features because they're locked behind expensive plans
• If you opt for Nextiva hardware, the quality may be low

11. Zoom Phone

This phone service is meant to be paired with the classic Zoom software we all know, which explains why the features of Zoom Phone are quite limited.

For example, the service lacks international phone numbers, and even text messages. Plus you'll need to keep an eye on your outbound calls, because they are charged per minute.

Pros ➕

• Easily pairs with Zoom's video conference product

Cons ➖

• Bill can be unpredictable due to how outbound calls are charged
• Extremely limited features
• Difficult to manage call flow via call routing

What is the best Vonage alternative?

Ringover is the best alternative to Vonage based on the three points mentioned above. It is a powerful cloud communication solution, highly flexible, and with clear pricing. Ringover is perfect for businesses looking to consolidate or accelerate their development.

Additionally, you can request a free trial directly from the publisher's website to test the main features of the solution and discover how it can help your teams on a daily basis.

Vonage Alternatives FAQ

How does Vonage work?

Vonage offers several communication solutions to businesses, including APIs, unified communications (business communications), omnichannel communication (contact centre), and conversational AI tools.

Vonage Contact Center and Business Communications work through the internet. These solutions are powered by applications that, once configured, allow you to make phone calls without using the switched telephone network.

This means you can make calls from your computer, which greatly enhances your mobility.

As for the technical aspects, the voices of the speakers are routed through the internet using a system that transforms them into data packets. This is known as Voice over IP (VoIP) protocol.

These software programs not only allow you to make phone calls, but depending on the subscription you choose, you can benefit from additional features such as call and voicemail transcription, omnichannel tools, statistics on the performance of your sales and customer service teams, and more.

Finally, note that these solutions can be launched directly in a web browser and do not necessarily require the installation of an application on a computer or smartphone.

What are the prices offered by Vonage?

As stated, Vonage is not transparent enough about the pricing of its different solutions. The Vonage Business Communication solution is available in four plans: Express at £10 per user/month, Core at £18 per user/month, Pro at £20 per user/month, and Max at £25 per user/month.

Note that European prices are not displayed on the publisher's website and that you may be able to get a discount if you want additional lines. It is also possible to customise your offer by adding paid add-ons.

Regarding the Vonage Contact Center software, 4 plans are displayed: Express, Essentials, Select, and Premium. However, once again, Vonage has chosen not to make their prices public.

What is the best alternative to Vonage?

Vonage is not particularly transparent about the price of its different plans, which can cause confusion and frustration when choosing your business communication solution.

For more clarity in your monthly expenses without compromising on performance and service quality, it is best to opt for Ringover. This solution developed in France stands out for its quality of service, HD calls, and flexible pricing.

The pricing structure allows businesses to continue their development without worrying about the process of expanding their lines as they grow.

Who are the main competitors of Vonage?

There are many competitors of Vonage around the world, but some alternative solutions stand out. For example, Ringover allows unlimited calls to over 110 countries/regions, even in its basic plan.

Here are 11 of the main competitors of Vonage:

Bibliography

1. https://www.forbes.com/advisor/business/software/zoom-phone-review/
2. https://www.five9.com/products/pricing
3. https://www.vonage.com/unified-communications/pricing/
4. https://www.trustradius.com/products/ooma-office/reviews?
5. https://www.nextiva.com/nextiva-pricing.html?v=1