The 10 best Dialpad alternatives

Today, having an efficient and reliable business communication solution is essential for any type of company. While Dialpad has stood out as a leading platform in the field of business communications, there are equally powerful and versatile Dialpad alternatives.

In this article, we present the 10 best Dialpad competitors. These solutions offer a wide range of features and functionalities, catering to the specific needs of different businesses. From business phone systems to unified communication (UCaaS) systems and video call options, each of these alternatives provides an optimal and effective communication experience.

Whether you're looking for a more cost-effective solution, greater flexibility, or a more intuitive interface, this article will give you a comprehensive overview of the 10 best alternatives to Dialpad, so you can choose the one that best suits your company's needs.

Top 10 Dialpad Alternatives

What is Dialpad?

Dialpad is an artificial intelligence-based business communication tool designed to increase productivity and help team leaders improve customer service. Companies can choose to have their customer service agents download the application on their mobile phones, laptops, and computers or access it through a browser extension.

In addition to voice calls, the Dialpad platform can be used for video calls and conferences, mass text messaging, and team messaging.

Some available features that make Dialpad more than just a regular cloud phone include call forwarding, personalised voicemail messages, custom hold messages, real-time call transcription, and call recording.

Dialpad Pricing 💲

Dialpad allows companies to choose from two plans: Standard and Pro, with prices starting at £18 per user/month.

All plans include basic features such as unlimited calls in your country, Canada, and the U.S., call transcription and voicemail, video conferencing, web and chat support, and screen sharing.

The Pro plan offers some advanced features such as international SMS, CRM integration, and 24/7 live support, which are not available in the Standard plan. Features like local numbers, international or toll-free numbers, and conference room lines are not included in any plans but are available as add-ons.

Why Stop Using Dialpad?

You need a comprehensive solution

Dialpad offers a wide range of services, but not everything you need is included in the plans. For example, calls to countries other than your own, the U.S., and Canada are billed per minute. Other limitations include the number of people in meetings and call group limits. In the long run, expenses and inconveniences can accumulate and affect your business. To get an idea of the functionalities Ringover provides, just take a quick look at the following image.

You need a basic plan with quality support

The Standard plan of Dialpad is popular among small businesses for its low price, but limited support could leave them stranded. To access phone support, you'll be forced to upgrade to the Pro plan even if you don't need any of the other advanced features. If you lack an internal IT support team, this can be frustrating. In contrast, you can see all the important information about Ringover's pricing plans and what features are included.

You have a large international customer base

Dialpad supports limited international calls and texts, but incoming, outgoing, and text messages to numbers outside your country, the U.S., and Canada are billed per minute. Instead of being surprised by the bill at the end of the month, opt for the straightforward plans of Ringover. Ringover offers unlimited international calls for a flat and simple rate. You can see a list of the destinations we serve just below. 

The 10 Best Alternatives to Dialpad for Successful Business Communication

Top Alternative #1: Ringover

Ringover is one of the preferred VoIP solution providers for small and growing businesses. It maintains full transparency in its costs and offers businesses the option to choose between three plans. It is easy to set up and can scale as the company grows. The monthly price for the user licence starts from £19.

Key Advantages of Ringover ➕

• All inclusive plans
• Unlimited inbound and outbound calls to domestic and international destinations
• Performance analytics dashboard
• Large integration library

Video: Discover Ringover

Alternative #2: Nextiva

Nextiva is another VoIP phone system provider for businesses. The Nextiva platform allows for voice and video calls for both inbound and outbound contact centres. By consolidating communication across channels, it increases productivity and helps all team members work in sync. Nextiva has three monthly packages with varying prices based on the number of users.

Pros ➕

• Easy setup
• 24/7 phone support for all plans

Cons ➖

• Call recording and CRM integration available only in the pricier plan
• Duration limit on video calls

Alternative #3: Mitel

Mitel is a cloud communication solution that uses VoIP to provide customers with a unified business communication system, collaboration tools, and a cloud contact centre capable of managing communications between your company and its contacts. Mitel offers a variety of communication solutions, including on-premises solutions for businesses of all sizes.

Pros ➕

• Wide catalogue of advanced features

Cons ➖

• Lack of accompanying assistance to understand those features

Alternative #4: 8x8

8x8 is a communication platform for businesses. Along with voice and video call services and text messaging, this VoIP service provider also offers call analytics solutions and APIs. Unfortunately their pricing information isn't available in pounds, so if you want an accurate estimate you'll need to reach out to their sales team.

Pros ➕

• Microsoft Teams certification
• 99.999% uptime guarantee

Cons ➖

• Basic package has a limitation on the number of users
• Unlimited calls not available for all locations

Alternative #5: Vonage

Vonage offers cloud communication services for businesses in the form of APIs, unified communication, and contact centre packages. Its services are more suitable for medium and large businesses, as prices are inversely proportional to the number of users. But the most affordable plan begins around £10 per user/month.

Pros ➕

• Suitable for growing businesses as costs decrease with scale
• Includes over 20 integrations with third parties

Cons ➖

• Packages are exclusive of various features that must be paid additionally
• Not suitable for small teams

Alternative #6: Cloudtalk

CloudTalk is an IP phone system used by over 2500 businesses, known for its good call quality and a wide range of features. It offers a VoIP solution used by customer service and sales teams. It automates workflows and provides built-in analytics that help managers optimise performance and increase call efficiency.

Pros ➕

• Intuitive interface
• Versatility thanks to omnichannel features

Cons ➖

• Call quality
• Technical support
• Lack of transparency in pricing

Alternative #7: JustCall

JustCall is a cloud communications platform that allows making and receiving phone calls over the internet. It is mainly used by sales, customer service, and technical support teams. In addition to call functions, text messaging, and voicemail, JustCall also offers advanced features such as call recording, CRM integration, and data analytics.

Pros ➕

• Intuitive interface
• Versatility thanks to omnichannel features

Cons ➖

• Service quality of customer support is lacking

Alternative #8: RingCentral

Specialised in enterprise communication systems, RingCentral allows businesses to centralise their customer and prospect exchanges. The software includes typical functions like voice and video calls, online fax, and advanced features like call flip and extensions. Because the software is accessible via the Internet, users can access it from anywhere as long as they have an Internet-connected device.

Pros ➕

• Many features available

Cons ➖

• Service quality of customer support is lacking
• Pricy relative to similar software

Alternative #9: 3CX

Founded in Cyprus, this software has a different approach than the other Dialpad competitors included in this list. Instead of including telephone service in its packages, 3CX only supplies businesses with telephony tools that are typically included with softphones. So in order to get phone service, you'll have to deal with another provider. And to cap it all off, the prices are quite high, starting at £235 per year.

Pros ➕

• Access your customer and prospect communications in one place

Cons ➖

• No phone service provided
• High costs due to a double subscription to the service provider and 3CX
• Basic feature selection

Alternative #10: Five9

If you have a significant customer service provider, Five9 could be a good option. Its features focus on incoming call management thanks to tools like IVR and group routing. But one drawback that has surfaced again and again is the difficulty users have onboarding. In fact, even adding and configuring integrations has posed a big challenge to users.

Pros ➕

• Platform accessible via the Internet

Cons ➖

• Integrations are hard to set up
• User experience is not good and requires support

Which is the Best Alternative Cloud Communication Solution to Dialpad?

Among all the alternatives to Dialpad that we've just seen, one stands out for its features and capabilities, and that is Ringover!

As we've seen earlier, Ringover is a solution with impeccable voice quality, available and responsive customer service, and a list of features and integrations that make it the perfect choice for any type of business, regardless of its situation.

Take a free trial and discover firsthand why it is considered the best option in the business communication market. Don't wait any longer!

Alternatives to Dialpad FAQs

How much does Dialpad cost?

Dialpad offers two plans for a business phone system starting from £18 per user per month when billed annually. Monthly billing increases user licence fees for other plans, which is £28 per user/month. These fees do not include calls to and from certain countries or additional features.

Who are the main competitors of Dialpad?

Dialpad has numerous competitors. Other popular VoIP service providers among small, medium, and large businesses are preferred for their transparency, support, and ease of installation. The main competitors are:

• Ringover
• Nextiva
• Mitel
• 8x8
• Vonage
• Cloudtalk
• JustCall
• RingCentral
• 3CX
• Five9

What is the best alternative to Dialpad?

While Dialpad has a low-priced Standard plan, this plan lacks essential features like phone support and does not include call rates. With easy setup, all-inclusive plans, and unlimited calls to over 100 destinations, the phone system provided by Ringover is the best alternative for growing businesses.

Bibliography

• https://www.mitel.com/
• https://justcall.io/
• https://www.cloudtalk.io/
• https://www.vonage.com/
• https://www.8x8.com/