Prodoscore Phone Integration (VoIP / CTI)

Q: What are the advantages of a Prodoscore x Ringover integration?

The integration between Prodoscore and Ringover provides a comprehensive view of employee productivity by combining communication and activity data into one platform. Key advantages include: Unified Data: By integrating call data from Ringover into Prodoscore, managers get a more complete picture of how employees communicate and engage with clients. Real-time Insights: Productivity scores are updated in real time, allowing leaders to quickly identify performance trends and act accordingly. Better Decision-Making: With Ringover’s detailed call data and Prodoscore’s AI-driven analysis, business leaders can make more informed decisions on training, process improvements, and team performance management.

Prodoscore Integration

Introduction

Visibility into Ringover usage, including calls and SMS.
Track recruiter activity throughout the day across all communication channels.

Track how your team uses Ringover vs. other cloud apps

See how your team handles calls and SMS with Ringover in a clear dashboard. Track call numbers, lengths, and SMS activity to understand communication patterns. This helps you spot trends, and ensure everyone is using Ringover effectively for better productivity and agency growth.

Track recruiter communication anytime

See a clear timeline of all the communication channels your recruiters use each day. This helps you boost Ringover use in your team and get the most out of your Ringover investment.

Understand recruiter performance scores

Score Details Drill Down helps you understand your recruiter’s performance score. It breaks down the score into simple details like the number of calls, call length, and SMS activity, showing you exactly where improvements are needed.

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Prodoscore Integration FAQ

What kind of software is Prodoscore?
How does Prodoscore work?
Does Prodoscore integrate with VoIP?
What are the advantages of a Prodoscore x Ringover integration?

What kind of software is Prodoscore?

Prodoscore measures employee productivity and provides warnings regarding burnout, gaps in training, and the level of tool adoption. By capturing daily activity points across applications like email, VoIP phone systems, CRM, instant messaging, and omnichannel communication platforms, Prodoscore generates a productivity score that helps managers assess employee engagement and performance over time.

How does Prodoscore work?

Prodoscore uses AI and machine learning to analyse employee activity across various digital tools. It captures thousands of activity points from business applications—like CRM, phone systems, Office Suites, and communication platforms—and turns them into actionable insights.

Prodoscore’s final output is a productivity score which allows managers to make more informed decisions about performance, productivity, and employee well-being. Plus, the employees themselves don’t have to waste time looking up various metrics–they can look at one holistically generated productivity score to get a better understanding of their achievements.

Does Prodoscore integrate with VoIP?

Yes, Prodoscore integrates with VoIP systems like Ringover, a comprehensive business phone system. By syncing with Ringover’s omnichannel contact centre software, Prodoscore can track call activity, including call frequency and duration, and incorporate this data into the employee productivity score.

What are the advantages of a Prodoscore x Ringover integration?

The integration between Prodoscore and Ringover provides a comprehensive view of employee productivity by combining communication and activity data into one platform. Key advantages include:

Unified Data: By integrating call data from Ringover into Prodoscore, managers get a more complete picture of how employees communicate and engage with clients.
Real-time Insights: Productivity scores are updated in real time, allowing leaders to quickly identify performance trends and act accordingly.
Better Decision-Making: With Ringover’s detailed call data and Prodoscore’s AI-driven analysis, business leaders can make more informed decisions on training, process improvements, and team performance management.