If you optimise your data utilisation, overcome common obstacles, and leverage advanced tools like Prodoscore and Ringover to enhance performance tracking, you'll see noticeable improvements in the returns of your staffing teams.
7 Ways to Overcome Staffing Industry Challenges
1. The Challenges of Performance Tracking in Staffing Firms
One of the primary challenges staffing firms face is knowing where to start with data utilisation. Many firms possess a wealth of data across various systems—such as ATS (Applicant Tracking Systems), CRMs like Hubspot and Salesforce, and a business phone system—but struggle to effectively harness this information to drive meaningful outcomes.
Often, the most significant barrier is the lack of understanding of where this data resides and how it can be utilised. This data deluge often leaves firms overwhelmed, with leaders unsure of how to start leveraging data for performance improvement.
2. Centralising Data to Overcome Disconnected Systems
Another significant hurdle for staffing firms is the decentralisation of data. Many recruiters use a mix of personal tools and company systems, resulting in fragmented information that is challenging to consolidate. This decentralisation leads to inefficiencies and lost opportunities for optimization.
The experts suggested that centralising data into a single system or platform could significantly improve a firm's ability to analyse and act on this information. Tools like Prodoscore and Ringover were highlighted as solutions that can integrate various data streams into one cohesive platform, allowing for better visibility and actionable insights. Ringover in particular offers many integrations, including with popular staffing CRMs like Bullhorn, Vincere, and Zoho Recruit.
3. Leveraging Leading and Lagging Indicators
Differentiating between leading and lagging indicators can transform your results. Most firms rely heavily on lagging indicators, such as whether recruiters hit their quotas. However, these indicators only provide information after the fact.
Usually it's best recommended focusing on leading indicators—the activities that precede and predict successful outcomes. Find the data that you have and start by identifying leading indicators that can help forecast whether your team is on track to meet their targets. This approach allows managers to intervene proactively, providing coaching and support before performance issues arise.
4. Utilising Advanced Tools for Better Insights
Advanced tools like Prodoscore and Ringover can simplify data collection and analysis. Prodoscore aggregates data across various tools (such as ATS, UCaaS systems, and office suites) to provide a comprehensive view of employee productivity. Ringover offers features like leaderboards and dashboards that track call activity and other key performance metrics, making it easier for managers to monitor and support their teams.
These tools not only provide a clearer picture of individual and team performance but also offer insights into work patterns, productivity peaks, and potential burnout indicators. By leveraging such technologies, firms can make data-driven decisions that improve efficiency and productivity.
5. Overcoming Resistance and Building Buy-In
Implementing new data tracking and performance management systems can often be met with resistance from employees, who may perceive it as micromanagement. So it's crucial to convey that the purpose is not to monitor employees excessively but to empower them by identifying areas where they can improve and succeed. When employees understand that these tools are designed to help them perform better and potentially earn more, they are more likely to buy into the process.
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6. Case Studies: Surprising Insights from Data Analysis
There are surprising findings that can emerge from data analysis. For example, a staffing firm discovered through Prodoscore's data analytics that employees who spent less time in their ATS but more time engaging directly with clients and candidates were more successful. This finding contradicted traditional management assumptions and underscored the importance of letting data, rather than preconceived notions, drive decision-making.
7. Practical Steps for Getting Started
For firms looking to begin their journey with data-driven performance tracking, the panellists offered several practical steps:
- Start Small: Begin by identifying the data you already have access to within your existing tools and systems.
- Centralise Your Data: Use platforms that can consolidate your data into a single, easy-to-analyse format.
- Communicate Clearly: Ensure that all team members understand the goals of data tracking and how it benefits them.
- Focus on Leading Indicators: Identify key activities that drive performance and track these closely.
- Utilise Advanced Tools: Consider investing in tools like Prodoscore and Ringover to simplify data collection, analysis, omnichannel communications.
Conclusion
By overcoming common obstacles such as data fragmentation and a lack of clear starting points, and by leveraging staffing technology and a focus on leading indicators, firms can enhance their decision-making processes and achieve better outcomes.
As the staffing landscape continues to evolve, firms that adopt a data-driven approach will be better positioned to navigate challenges and capitalise on opportunities. Prodoscore and Ringover offer powerful solutions to help firms unlock the full potential of their data and drive sustained growth and success.
If you want to learn more about how Ringover can help your organisation, start your free trial today!
