The 10 Best Customer Management Software

In this article, we will explore the best client management software available on the market, highlighting their features, functionalities, and advantages to help companies make informed decisions and enhance their relationships with clients.

Discover how these innovative client management software can transform the way your company interacts with and manages its clients!

Table: The 10 Best Customer Management Software

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Top 10 Client Management Software

1. Ringover

Ringover provides a robust VoIP software designed for growing and small businesses, offering clear and easy-to-understand pricing. With two complete plans available and the option for customization, companies have the opportunity to enhance their sales communication and customer service at a fair price. In fact, the subscription costs for users start from just $21 per user/month.

Through features such as call centre software, reporting dashboard, the ability to monitor and record calls, Ringover enhances sales operations and customer service.

Regardless of which plan they're subscribed to, companies using Ringover's business phone system can make and receive unlimited calls from 110 international destinations, record calls, and much more. Additionally, Ringover offers various integrations, including with well-known software such as HubSpot, Salesforce, and Zoho, and an omnichannel contact centre software.

Ringover Advantages ✅

• Free trial
• Clear pricing plans
• Performance analytics panel
• More than 50 available integrations
• Unlimited calls

2. Salesforce

You may already be familiar with Salesforce, a widely recognized platform in the field of customer relationship management. However, you may not have yet considered the benefits you would gain by integrating it with your contact centre platform. By connecting these two software, you will be able to optimise your workflows and access key phone functions directly from the Salesforce interface.

The integration will automate administrative tasks that would otherwise require a lot of time, such as updating contact lists and call records.

Salesforce Advantages ✅

• Flexible and scalable solution
• Custom configuration
• Integration with other applications

Salesforce Disadvantages ❌

• Lack of on-premise hosting
• Confusing pricing

3. HubSpot

HubSpot is the ideal choice if you are looking for a recognized and flexible CRM that supports a wide range of integrations. With a base of over 120,000 customers spread across 120 countries, HubSpot offers more than 850 different integrations, thus providing an extensive set of functionalities.

However, what is its greatest advantage? HubSpot's CRM allows you to access numerous functionalities completely free of charge. From managing your sales funnel to logging interactions with your prospects or clients.

Hubspot Advantages ✅

• Task automation
• Basic free version

Hubspot Disadvantages ❌

• Paid plans are among the most expensive on the market
• Complex platform that requires time and training to use effectively

4. Zoho

Zoho is known as a renowned CRM that provides companies the ability to manage their sales, marketing, and customer service processes in a single environment. Enhance this software by integrating it with your call centre solution. This integration will allow agents to save time, as data is automatically synchronised between both tools, and they can access features such as click-to-call.

Zoho Advantages ✅

• Easy implementation and use
• Extensive features list

Zoho Disadvantages ❌

• No onboarding resources
• Potential technical issues

5. Freshworks

Ensuring an excellent candidate experience is a crucial part of the hiring process. Nowadays, it is quite common for candidates to expect a level of service comparable to what they would receive from a customer service team. To achieve this quality standard, you can integrate Freshworks' live chat software.

Freshworks Advantages ✅

• Customizable and scalable solution

Freshworks Disadvantages ❌

• Limited technical support
• Confusing pricing

6. Pipedrive

Pipedrive stands out for its user-friendliness and its capability to effectively manage the sales tunnel. With its powerful lead tracking and opportunity management features, Pipedrive provides salespeople the opportunity to optimise their business operations and effectively increase their results.

Moreover, Pipedrive offers seamless integration with Ringover.

Pipedrive Advantages ✅

• Intuitive and easy-to-use interface
• Specific focus on sales management

Pipedrive Disadvantages ❌

• Task automation in Pipedrive may require manual setup and customization
• Lacks some advanced features compared to other CRM solutions

7. Zendesk

Once you have integrated Zendesk with your cloud VoIP, you and your team will have the essential tools to increase productivity and improve performance. It will no longer be necessary to manually update call records or dial contact numbers.

The software will automatically exchange information to ensure that the data is always up-to-date, and you can make a call simply by clicking on the contacts. Additionally, every time you receive a call, agents will have immediate access to the contact's interaction history, which will be beneficial to them.

Zendesk Advantages ✅

• Ease of use
• Wide range of features, including ticket management, process automation, data analysis, and sales tracking
• Integrations

Zendesk Disadvantages ❌

• Can be expensive
• Requires Internet connection

8. Microsoft Dynamics 365

Microsoft Dynamics 365 consists of a series of interconnected and adaptable applications and services, offered as cloud-based software (SaaS). Its goal is to revitalise and optimise essential areas of customers, employees, and business processes.

It offers companies a versatile and expandable platform that allows them to streamline operations, strengthen customer interactions, and foster growth and innovation.

Microsoft Dynamics 365 Advantages ✅

• Flexible and easy-to-use solution
• Good tools for managing and maintaining up-to-date customer information
• Features that automate repetitive tasks and optimise workflows

Microsoft Dynamics 365 Disadvantages ❌

• Limitations in report generation
• Complexity of integration

9. Bitrix24

Bitrix24 is an online platform that offers an organised, intuitive, and productive workspace for businesses. This collaborative software stands out for its wide range of business tools, such as a CRM, project management, and a collaboration platform.

One of the main advantages of Bitrix24 is its ability to easily replace other software tools you may be using, helping you save time, money, and avoid unnecessary complications. Additionally, Bitrix24 can be used both in the cloud and in an on-premise installation. With over 12 million users worldwide and available in 18 languages, Bitrix24 is a popular and reliable option.

Bitrix24 Advantages ✅

• Easy-to-use solution
• Versatile
• Complete functionalities

Bitrix24 Disadvantages ❌

• Unlimited resources for onboarding
• Higher prices than other solutions on the market

10. ActiveCampaign

ActiveCampaign is a customer relationship management (CRM) and marketing automation tool that provides integration functionalities with different applications and services.

By incorporating ActiveCampaign, users can easily sync data from their current and potential customers, consolidating their marketing strategies. This integration opens up the opportunity to carry out more personalised and targeted marketing campaigns, as companies can use the information to send personalised messages to their customers and prospects.

ActiveCampaign Advantages ✅

• Importing data from other applications
• Functional and award-winning tool

ActiveCampaign Advantages ❌

• Somewhat limited technical support
• Confusing pricing

What Is Customer Management Software?

Customer management systems, known as CRM (Customer Relationship Management), are technological tools designed to help companies manage and maintain relationships with their customers. These systems allow companies to collect, organise, and analyse relevant information about customers, including contact details, purchase history, previous interactions, preferences, and feedback.

Customer management systems typically include features such as sales tracking, marketing automation, customer service, contact management, data analysis, and team collaboration. With these tools, companies can improve communication with their customers, personalise their interactions, offer more efficient service, and ultimately increase customer loyalty and sales.

In summary, customer management systems are technological solutions designed to optimise a company's relationship with its customers, providing tools to effectively manage all interactions and knowledge about them.

Conclusion

Ringover is the best option when looking for customer management software for several outstanding reasons.

First, Ringover offers a comprehensive and complete solution for customer management that allows companies to organise and meticulously track customer interactions. From contact management to sales tracking, Ringover is an omnichannel communication solution that centralises all key information on a single platform, making it easy to access and efficiently manage data.

Additionally, it features an intuitive and easy-to-use interface, allowing teams to adopt it quickly without the need for an extensive learning curve. With smooth navigation and easy-to-configure tools, the software simplifies customer management and allows users to focus on providing excellent service.

Ringover stands out for its ability to integrate with other CRM tools and systems. All these integrations ensure that data is up-to-date and available across all platforms, improving efficiency and collaboration between teams.

Finally, Ringover adapts to the needs of any company, whether it's a growing SME or a large corporation. It offers a variety of flexible and scalable plans that fit the size and budget of each company.

Still not sure about the scope of this platform? Don't wait any longer and discover right now all the advantages of using an IP telephony solution for businesses. Start your free trial and test all the features and integrations that Ringover offers.