Summary
To help you understand whether CloudCall will bring you a worthwhile ROI, we've put together this in-depth guide to CloudCall pricing. After reading this article, you'll understand what benefits CloudCall might offer your teams and whether a different solution could be more advantageous.
Ringover provides AI call summary and AI call transcription in all its plans, at no extra cost.
Cloudcall Plans and Pricing
| Feature | Starter | Pro | Advanced |
|---|---|---|---|
| Price per user (billed monthly) | £20 | £29 | £55 |
| Unlimited calling | Yes, only to UK & Ireland | Limited calls to 13+ countries | Limited calls to 25+ countries |
| Text messages | 250 messages | 500 messages | 750 messages |
| Call recording | No | Yes | Yes |
| CRM integration | No | Yes (additional fees may apply) | Yes (additional fees may apply) |
| Analytics & reporting | Unknown | Yes | Yes |
| Internal Chat | No | No | No |
| Call monitoring | No | No | No |
| AI call summary | Yes | Yes | Yes |
Important Note: The exact cost may change depending on the desired features and integrations. For those willing to commit to an annual contract, a small discount is available.
The plans build on each other, so the features available in the Starter plan are included in the Pro plan, and so on. CloudCall also has a selection of add-on features which can be included in the final package.
Starter Plan
The Starter Plan is designed for small businesses looking for basic VoIP services and costs £20 per user/month. It includes limited domestic VoIP calling and:
- 250 text messages
- AI call summary
As you can see, this plan may be suitable for a business just getting started or one with very limited needs. For example, if your business activities could require or benefit from performance analytics, call recording, or unlimited international calling, this plan is insufficient. Analytics are key to understanding where you can make efficiency gains and individual and team performance, and call recording is necessary for customer insights and compliance.
Pro Plan
The Pro Plan is noted on CloudCall's site as their most popular option and costs £29 per user/month. This plan offers limited international calling to 13 countries, everything included in the Starter plan, and:
- 500 text messages
- Call recording
- CRM integration (though this may increase costs)
- Analytics
- AI call summary
Evidently, this plan has a more robust offering that makes it suitable for a larger range of businesses. The possibility of a CRM integration is a nice addition to the plan as compared to the Starter plan.
However, CloudCall's integration pricing is unclear, and it doesn't allow for connections to a wider variety of software than just CRMs. This is unlike CloudCall alternatives such as Ringover, which offer a large library of possible integrations. You can even pair Ringover with recruiting tools like the ATS Bullhorn or Vincere, efficiency tools like Zapier, or customer service platforms such as Zendesk.
Advanced Plan
The Advanced Plan is tailored for larger organizations, with an increased price of $45 per user/month and a larger range of features. It includes all features from the Starter and Pro plans, plus limited calls to 25 countries, and:
- 750 text messages
This plan is ideal for businesses needing robust communication solutions that can carry the larger monthly bill. Though the plan includes interesting productivity features, businesses who need to triage incoming calls via IVR menus would do better to look elsewhere; That's because Ringover includes their IVR menu with their mid-tier BUSINESS plan, which is less expensive than CloudCall's Advanced option.
When closing a deal or placing a candidate, don’t let poor call quality get in the way. Ringover ensures you have stable, HD call quality so you can get business done without delayed audio or dropped calls.
Add-ons
Though CloudCall's plans ramp up quickly in price, they still may not include all the tools necessary for your business to reach its fullest potential. As a result, they offer a variety of add-ons.
Notably, CloudCall doesn't offer unlimited calls to international destinations in their regular plans. So their add-on packages to permit international calling include:
- A 25 Countries Voice Add-on with unlimited calling to 25 countries only available with the Pro and Advanced plans
- A 200 Countries Global Voice Add-on for unlimited calling to international destinations only available with the Pro and Advanced plans
Additionally, CloudCall's regular plans limit the amount of text messages sent per month. So for businesses who need more, they can purchase:
- The 2,000+ US & Canada texts add-on which allows for messages to be sent domestically and to Canada
Notably, CloudCall doesn't offer add-ons for omnichannel messaging, which provides a variety of channels at your disposal. For example, Ringover's omnichannel communication software enables you to reach prospects and clients via WhatsApp, social media, and more.
Certain business phone systems also offer a local numbers add-on, which makes a great first impression when cold calling prospects. You can start the relationship on a trusting note, even when operating across the country.
Finally, when analyzing CloudCall's plans and add-on options, it's clear there is a lack of information regarding integrations. CloudCall indicates that only CRM integrations are available, and there are no details listed about how many integrations are available with each plan. Therefore, if you have a selection of business software already in place and you need a communication suite, think twice before choosing CloudCall.
What Isn't Included in CloudCall's Plans?
Though CloudCall has a decent feature offering in each of its plans, there are notable downsides. So if you're shopping for a robust business phone system, it would be best to either spring for an expensive plan or go with one of CloudCall's competitors.
In their Starter plan, it appears there are no advanced analytics available. This is a huge drawback, as analytics help you understand how individuals and teams are performing. Additionally, this information gives insight into the ROI of your VoIP software and if it is a worthy investment.
Moreover, the Starter plan has extensive limitations when it comes to actual communication capabilities. There is no internal chat to support communication between teams and teammates. But even more importantly, unlimited regional calling is only in the UK and Ireland. The plan has a mere 250 text messages available, and there is no omnichannel communications at all. So if your business strategy requires outreach via newer channels such as social media or WhatsApp, CloudCall is certainly not the tool for you.
Though all CloudCall's plans include AI call summary, there are few details about the actual analysis capabilities of this feature. This is a marked difference from other providers like Ringover, which have an additional AI tool called Empower. Empower utilises sentiment analysis to identify the topics discussed and emotions expressed during interactions. This turns each conversation into an opportunity to improve performance via optimised coaching, or increase revenue thanks to valuable candidate and client insights.
The Pro plan supports call centre coaching via functionalities like call recording, you'll run into trouble if you want to set up integrations. And as far as coaching goes, it's unclear if you'll have access to tools that make a real difference. For example, Ringover's comparable plan includes double listening and call whisper, which allow coaching during an actual call.
As for the Advanced plan, it's only at this level that you access key productivity tools like power dialler or local presence dialer. While it's unclear what CloudCall offers with the tool they refer to as local presence, Ringover offers local numbers from their middle tier.
CloudCall's Pricing: How Does it Compare to Competitors?
Having gone over CloudCall's plans in detail, it's time to bring even more context. So, let's take a look at CloudCall alternatives to understand their value proposition. We'll start by looking at Ringover's business phone system, which is CloudCall's top competitor. Don't forget the prices listed are billed monthly. You can gain even more value by opting for an annual plan.
Ringover's SMART Plan
Ringover's most affordable offering rings in at £24 per user/month or £17 per user/month when billed annually. This plan, despite being the lowest in price, includes powerful communication tools suitable for businesses looking to scale:
- Unlimited calling to 110 destinations
- Mobile, web, desktop applications–access the tool from any device
- IVR menus
- Call recording
- AI call summary
Ringover's BUSINESS Plan
Ringover's BUSINESS plan offers an exciting value for the price: £44 per user/month when billed monthly, and just £29 per user/month for a yearly plan. This option is a great choice for businesses that have a tool stack or who want to hit the ground running and scale with multiple solutions. This package includes everything in the SMART plan and:
- 2 integrations
- Local numbers from 65 countries
- Advanced IVR menus
- Advanced analytics
- Call coaching tools (call intervention, double listening)
Ringover's ADVANCED Plan
The ADVANCED plan offers the largest amount of functionalities, as it includes everything in the SMART and BUSINESS plans as well as exciting productivity features. Since it's the most complex plan Ringover offers, it's price on request only. A conversation with Ringover's hospitable sales team clarifies the best option for your business and the value offered by the ADVANCED plan. More specifically, the features include:
- Power dialler
- Call scriptsVoicemail drop
- Local presence dialing
- 3 integrations
- Single sign-on
Features Included in All Ringover Plans
Certain of Ringover's tools are included with every single plan, so you can count on a baseline of quality.
- Screen pop, which provides key information about a caller so you can easily provide personalised service
- AI call summaries and AI call transcriptions–advanced technology transforms each call into a valuable resource to evaluate performance and better understand prospects and clients
- Knowledgeable customer support and a huge library of online documentation
Notable Exclusions in Ringover's Plans
Ringover's offerings are carefully thought out to offer valuable support to businesses of different sizes that are scaling. With that being said, there are certain features only available in the higher-priced plans, so businesses in need of a robust offering might consider upgrading.
The SMART plan doesn't include post-call surveys or native integrations, and the BUSINESS plan offers two native integrations instead of the three included in the ADVANCED plan. The greatest difference between the BUSINESS and ADVANCED plans is evident when checking productivity features like call campaigns and power dialler.
Ringover: The Best Service for the Best Value
Ringover provides a wide range of powerful telephony features that optimise your performance.
Try it for free
Most Exciting Features of CloudCall and Ringover
Having analysed Ringover and CloudCall's offerings individually, let's now compare them side by side. This will give clear insight into the value provided by each cloud VoIP system and how their plans line up.
CloudCall Features
CloudCall's most important features are the following:
- Unlimited regional calling only in the UK & Ireland unless you pay extra for an add-on, which sets you up to keep in touch with domestic contacts
- Great call quality so that when you're negotiating deals or building relationships, your conversation won't be interrupted by frustrating lapses in call service
- CRM integrations are also a key part of CloudCall's value proposition, though they are only available from the Pro plan
Ringover Features
Ringover has a wide variety of features, but the most notable are:
- Easy setup and an intuitive interface allow your teams to onboard quickly, so you can start leveraging Ringover's value as quickly as possible
- Omnichannel communication includes unlimited calling, text messaging, social media messaging, WhatsApp, and more, ensuring you reach clients and prospects on the channel they prefer
- Integrations which extend far beyond one simple CRM integration, supporting a powerful and effective tech stack
CloudCall vs Ringover Beginner Plans
| Feature | Cloudcall Starter | Ringover SMART |
|---|---|---|
| Unlimited VoIP Calling | No; Limited to UK & Ireland | Yes, to 110 destinations |
| Text Messaging | 250 messages/month | Yes |
| Integrations | No | No |
| Analytics | Unknown | Yes |
| Voicemail Drop | No | No |
| IVR menus | Unknown | Yes |
| API Access | No | Yes |
| AI Call Summary | Yes | Yes |
| AI Call Transcription | No | Yes |
CloudCall vs Ringover Advanced Plans
| Feature | CloudCall Pro | CloudCall Advanced | Ringover BUSINESS | Ringover ADVANCED |
|---|---|---|---|---|
| Unlimited VoIP Calling | No | No | Yes | Yes |
| Text Messaging | 500 texts | 750 texts | Yes | Yes |
| Integrations | 1 CRM integration | 1 CRM integration | 2 integrations | 3 integrations |
| Analytics | N/A | N/A | Yes | Yes |
| Voicemail Drop | No | Yes | No | Yes |
| IVR menus | N/A | N/A | Yes | Yes |
| API Access | No | No | Yes | Yes |
| AI Call Summary | Yes | Yes | Yes | Yes |
| AI Call Transcription | No | No | Yes | Yes |
Key Findings: Ringover vs CloudCall
- Cost: though Ringover's plans are slightly more expensive than CloudCall's they are also more comprehensive
- Video conferencing: This is an important functionality Ringover offers and CloudCall doesn't have at all
- AI capabilities: One of CloudCall's signature features is its AI call summary, but it's important to note that Ringover offers this same function with each plan, in addition to AI call transcription
Which to Choose: CloudCall or Ringover?
Now that we've completed this analysis of Ringover and CloudCall, it's time to look at their overall value propositions to understand which is the better solution.
CloudCall
- Strong CRM integrations
- Reliable VoIP calling
- Comprehensive analytics (Advanced Plan)
- Minimal AI technology: call summaries
Ringover
- Omnichannel communication (calls, text messages, video, WhatsApp, social media messaging)
- Advanced AI technology: call summaries, call transcription
- Advanced analytics and reporting
- Seamless CRM and business tool integrations
- Easy setup and intuitive interface
The Final Word: Ringover Provides Better Features for a Great Price
While CloudCall offers strong CRM integrations and comprehensive analytics in its advanced plan, Ringover stands out with its omnichannel capabilities, AI-driven tools, and seamless integrations. Ringover's user-friendly interface and superior feature set provide a more holistic communication solution.
When it comes to CloudCall's most competitive features, its CRM integrations and AI call summaries, Ringover outperforms on both counts. Starting with its BUSINESS plan, Ringover offers two integrations from an integration library with dozens of options, with many more options than just CRMs. And with the ADVANCED plan, you'll have three integrations.
As far as AI technology, Ringover offers AI call summaries and AI call transcriptions with all its plans. To upgrade even further from the simple AI call summary offered by CloudCall, Ringover's powerful conversational AI tool ensures every conversation with a prospect or client becomes a lever for increased revenue or a learning opportunity to improve performance. That's thanks to sentiment analysis and conversation intelligence software.
To understand exactly how powerful Ringover's solution is, why not start your free trial today? The best way to see the Ringover difference is to try it yourself.
