The 12 Best Aircall Alternatives

Aircall is a cloud-based telephony software designed for businesses. Although it has features that improve professional communications, certain limitations should be highlighted and may lead you to choose a more suitable business phone system for your needs.

Table of the Best Alternatives to Aircall

What to Remember About Aircall

Aircall is originally a French company, present in the VoIP software market since the mid-2010s, and is particularly geared toward sales and support teams who need a contact centre solution.

One of Aircall's strengths lies in its ease of use and its ability to integrate with CRM and support tools like Salesforce, HubSpot, and Zendesk.

However, despite its numerous advantages, Aircall has certain limitations, especially when compared to other leading solutions on the market, such as Ringover or RingCentral.

What Criteria Should You Use to Find the Best Alternative to Aircall?

The market for cloud-based professional telephony is vast. From large corporations to SMEs and small businesses, as well as call centres and international groups, each segment has solutions tailored to its needs, which can complicate the choice, especially for a growing business. To compare Aircall with the best tools on the market, here are three key criteria to consider:

Price

When searching for the perfect business communication tool (because it's not just about telephony), one of the most important criteria is undoubtedly the price.

Based on the prices displayed by different providers/publishers of solutions on the market, Aircall is undeniably one of the more expensive solutions.

Indeed, it is offered starting at £25 per month per user, which can have a significant impact, especially for small organisations. Therefore, Aircall is not the best choice if you are a small or medium-sized business.

Variety of Features

Aircall is certainly not lacking in features, but it also doesn't offer the range that some companies might seek.

In fact, you may quickly feel limited, especially if you're looking for a powerful enough solution to support your sales teams in their prospecting campaigns.

For example, you won't find features such as call scripts or localised numbers, which are essential for increasing your chances of reaching prospects, regardless of their location.

On the support side, agents do not benefit from an integrated to communicate with each other in real time, forcing them to use other platforms to exchange quickly. These shortcomings can be decisive for companies seeking a more robust and comprehensive solution at a more attractive price, as mentioned earlier.

Flexibility and Versatility

A crucial aspect to assess when looking for a business communication solution is flexibility.

Aircall remains primarily oriented towards sales and support teams. Compared to other solutions, it lacks versatility. For example, Aircall does not offer videoconferencing features, which have become essential for businesses, whether for internal or external communications.

Whether you want to interact with your clients, prospects, partners, or candidates during recruitment, the absence of this option can be a real barrier to smooth and complete communication.

You also won't find an omnichannel communications system to centralise interactions with your clients (email, WhatsApp, Facebook Messenger, Google Reviews).

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Ringover’s omnichannel contact centre software provides the features necessary to reach customers at the right place, at the right time. 

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Aircall: The Best Alternatives

1. Ringover
2. Quicktalk
3. RingCentral
4. Cloudtalk
5. 3CX
6. Vonage
7. Nextiva
8. GoToConnect
9. Zoom Phone
10. Dialpad
11. Grasshopper
12. 8x8

Best Alternative #1: Ringover

In terms of features, price, and flexibility, Ringover stands out as the most relevant alternative to Aircall. While Aircall is primarily geared towards sales and support teams, Ringover offers a more versatile solution, adapted to a broader range of business needs.

For example, with monthly plans starting at £19 per user/month, Ringover provides excellent value for money. The SMART plan includes unlimited calls, videoconferencing, and chat in a comprehensive package, accompanied by features designed for productivity and collaboration.

In comparison, Aircall, though efficient, lacks the functional depth needed to fully compete with Ringover's all-in-one offering.

Additionally, companies needing to expand their local presence on a global scale can rely on Ringover's features, such as localised numbers, unlimited calls to over 110 destinations, and more precise management of call campaigns.

Main advantages of Ringover ➕

• Unlimited calls
• Call transcription
• Easily integrates with more than 60 business tools
• Localised numbers
• Enhanced management of call campaigns

Alternative No. 2: Quicktalk

Quicktalk is the perfect alternative to Aircall if you run a small business (TPE). It offers a range of essential tools and features for small business telephony: customizable phone system, virtual number, unlimited calls, and even call recording.

Advantages ➕

• Easy to use
• Customizable phone system
• Unlimited calls to more than 36 countries

Disadvantages ➖

• Not suitable for companies with more than 10 employees
• Limited integration catalogue

Alternative No. 3: RingCentral

RingCentral, an American company that has offered a VoIP phone for over two decades, provides communication solutions for businesses.

It offers a wide range of products covering audio and video call management, collaboration, multichannel communication, and even fax, though the calls are not truly unlimited. Depending on the plan, businesses can also acquire phone numbers in nearly 100 countries.

The flagship product for unified communications is RingCentral MVP, which was recently renamed RingEx.

Advantages ➕

• A wide variety of features
• Extensive integration catalogue

Disadvantages ➖

• Call recording is not included in the Essentials plan
• Setup can be complex
• The interface is not very user-friendly

Alternative No. 4: Cloudtalk

Cloudtalk is a cloud telephony solution from Slovakia. While relatively good in terms of feature depth, it is somewhat of an underdog compared to players like Ringover or Aircall.

As for the pricing structure, it can be somewhat confusing. Additionally, certain essential features, such as unlimited outgoing calls for sales teams, are only available in the most expensive plan.

Advantages ➕

• Workflow automation
• International numbers in over 160 countries

Disadvantages ➖

• The IVR (Interactive Voice Response) is only available starting from the intermediate plan
• Not suitable for small businesses

Alternative No. 5: 3CX

Unlike the top telephony solutions in our selection, 3CX does not act as a telephone operator. This means the solution does not include virtual numbers, but only a softphone software.

Nonetheless, 3CX remains a major player in telephony. Present in the market since the mid-2000s, it stands out primarily by offering a robust and relevant free version that includes its own virtual phone system.

Advantages ➕

• Free version compatible with WhatsApp
• Robust solution

Disadvantages ➖

• No virtual numbers
• Paid versions are only distributed through the 3CX partner network

Alternative No. 6: Vonage

Vonage is a well-established cloud-based telephony solution that offers highly scalable communication systems tailored to businesses of all sizes. It provides features such as unlimited international calling, video conferencing, and integrations with CRMs. Vonage allows businesses to easily scale their communications across multiple channels, making it a solid alternative to Aircall for companies that require global reach.

Advantages ➕

• Highly scalable solution, ideal for growing businesses
• Unlimited international calling plans available
• Strong integration with CRM and other business tools

Disadvantages ➖

• Some features, such as call recording, are only available in higher-tier plans
• Higher costs for international calling beyond standard countries
• Advanced features may require more complex setup

Alternative No. 7: Nextiva

Nextiva is an all-in-one communications platform offering VoIP phone services, CRM, and collaboration tools. It is well-suited for businesses that want an integrated solution for customer relationship management and communication. With unlimited calling, advanced integrations, and detailed analytics, Nextiva is a competitive alternative to Aircall for businesses seeking comprehensive communication and productivity tools.

Advantages ➕

• Unlimited calling and free number porting
• Advanced CRM integration for customer tracking and analytics
• Easy-to-use platform with strong collaboration features

Disadvantages ➖

• Basic plan lacks some advanced collaboration tools
• Setup can be complex for users new to VoIP systems
• Higher pricing tiers may be expensive for small businesses

Alternative No. 8: GoToConnect

GoToConnect, part of the GoTo suite (formerly Jive), is a unified communications platform combining voice, video, and messaging services. It is a versatile alternative to Aircall, offering a user-friendly platform with features like call routing, video conferencing, and team messaging. GoToConnect provides seamless communication across multiple devices, making it a great solution for businesses looking to simplify communication workflows.

Advantages ➕

• Unified communications with video, messaging, and voice included
• Easy to set up and use, with a streamlined interface
• Supports remote teams with cross-device functionality

Disadvantages ➖

• Limited reporting features in lower-tier plans
• May require additional paid features for large-scale enterprises
• Slightly higher pricing than some competitors for similar features

Alternative No. 9: Zoom Phone

Zoom Phone is an extension of the well-known Zoom video conferencing platform, offering a cloud-based PBX with advanced call management features. Zoom Phone seamlessly integrates with Zoom's video conferencing, making it a powerful tool for businesses that want to unify video and voice communication. It offers flexible pricing, depending on the level of global calling required, and is suitable for businesses already using Zoom for collaboration.

Advantages ➕

• Seamless integration with Zoom video conferencing
• Flexible pricing, with scalable options for global calling
• User-friendly interface, ideal for businesses already using Zoom

Disadvantages ➖

• Higher costs for additional features and global calling
• Not as feature-rich in telephony compared to dedicated VoIP service
• Limited reporting and analytics in lower-tier plan

Alternative No. 10: Dialpad

Dialpad is a cloud-based telephony solution with AI-powered features like call transcription, voice analytics, and sentiment analysis. Its integration with Google Workspace and Microsoft 365 makes it a strong choice for businesses focused on AI-enhanced communications.

Dialpad's focus on AI sets it apart from other alternatives like Aircall, providing advanced features for teams that rely on data-driven decision-making.

Advantages ➕

• AI-powered call transcription, call summary, and voice analytics
• Google Workspace and Microsoft 365 integration
• Easy-to-use interface, especially for businesses focused on AI-driven insights

Disadvantages ➖

• AI features are only available in higher-tier plans
• May be too complex for small businesses not needing advanced analytics
• Slightly higher pricing for AI-based features

Alternative No. 11: Grasshopper

Grasshopper is a virtual phone system that is ideal for small businesses and entrepreneurs. It provides essential telephony features such as call forwarding, voicemail, and custom greetings. Grasshopper is simple to set up and operate, making it a good choice for businesses that don't require extensive telephony infrastructure but still want a professional system for handling calls.

Advantages ➕

• Easy to set up and operate, ideal for small businesses
• Virtual phone system with call forwarding and custom greetings
• Affordable pricing for basic telephony needs

Disadvantages ➖

• Limited features compared to full-fledged VoIP system
• No international calling options
• Lacks advanced integrations with CRM and other business tools

Alternative No. 12: 8x8

8x8 is a cloud-based VoIP and unified communications solution offering voice, video, messaging, and contact centre features. It supports unlimited calling to over 40 countries and includes advanced call analytics, making it a strong competitor to Aircall for businesses with international operations. With its extensive feature set and robust analytics, 8x8 is ideal for businesses that need a scalable, all-in-one communications platform.

Advantages ➕

• Unlimited calling to over 40 countries
• Advanced call analytics and reporting features
• Scalable solution for businesses of all sizes

Disadvantages ➖

• Setup can be complex, especially for larger teams
• Higher costs for premium features and international calling
• May require training to fully utilise its advanced features

In summary, what is the best alternative to Aircall?

The choice of the most suitable business communication software primarily depends on your specific needs and the challenges you face.

If you are running a small business, it's clear that Aircall will probably not be the most appropriate solution for you. In this case, opt for an all-in-one solution like Quicktalk or even 3CX if you already have a professional phone line. However, be mindful of the disadvantages that may come with it.

If you are an SME facing significant commercial challenges or looking for a flexible and versatile telephony solution to support your growth, Ringover is an excellent choice. This platform regularly enriches its features to meet your constantly evolving needs and even offers a free trial!