Zendesk Phone Integration (VoIP / CTI)

Q: Does Zendesk integrate with VoIP?

Zendesk integrates with many VoIP softwares, including Ringover. Zendesk has computer telephony integrations (CTI) available, which allows the VoIP software and Zendesk to exchange data. Thanks to this connection, teams will enjoy greater efficiency and productivity.A Zendesk phone integration allows agents to easily access a contact’s information and their history during a call, resulting in a more personalised service. Plus, telephone conversations are automatically recorded within Zendesk, so agents will be able to spend more time with customers, not logging information.

Zendesk Integration

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Introduction

Save yourself precious time by removing arduous, time-consuming tasks and increase the efficiency of your customer service with this awesome integration!

Rapidly improve customer engagement

During each incoming call, automatically retrieve the contact’s information as well as their history thanks to the automatic file escalation.
Your teams are thus able to provide a more personalised interaction.

Save time on data entry

Automatic ticket creation in Zendesk with every customer call. Stop wasting time creating tickets and entering call logs. With a Ringover-Zendesk integration, all of your telephone conversations are automatically recorded in Zendesk.

Boost the productivity of your support teams

Thanks to the click-to-call functionality, there is no need to manually dial the numbers for each call as your agents can initiate calls directly from the Zendesk platform in a single click.

Improve the management of call transfers

Easily transfer in-progress calls to a member of your team or a group. You can choose the type of transfer such as direct transfer, internal transfers and direct messaging.

Transform conversations into actionable insights

Use Empower, Ringover’s conversational AI, to analyse, summarise, and gain insights from client and candidate conversations.

Elevate your team with data for personalised engagement at scale, seamlessly syncing insights into Zendesk.

Handle your calls faster

At a glance, your agents visualise the Zendesk customer’s key information directly in the Ringover dialler: call handling is faster and your customer benefits from a smoother, personalised welcome.

Installation

How to integrate Zendesk with Ringover

Back to Ringover marketplace See Empower x Zendesk integration

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FAQs

Does Zendesk have phone integration?
Does Zendesk integrate with VoIP?
Can you make phone calls from Zendesk?
Does Zendesk have a customer success tool?

Does Zendesk have phone integration?

Zendesk does offer many phone integrations through computer telephony integration (CTI). Zendesk phone integrations like Ringover will offer click-to-call functionalities, automatic ticket creation to track client interactions, and file retrieval so client information is at an agent’s fingertips.

Does Zendesk integrate with VoIP?

Zendesk integrates with many VoIP softwares, including Ringover. Zendesk has computer telephony integrations (CTI) available, which allows the VoIP software and Zendesk to exchange data. Thanks to this connection, teams will enjoy greater efficiency and productivity.

A Zendesk phone integration allows agents to easily access a contact’s information and their history during a call, resulting in a more personalised service. Plus, telephone conversations are automatically recorded within Zendesk, so agents will be able to spend more time with customers, not logging information.

Can you make phone calls from Zendesk?

Yes, you can make phone calls from Zendesk with its Talk console. However, it’s worth looking into the limitations of this service before committing to the $49 per month per agent price tag. Unlike Ringover, Zendesk does not offer international numbers nor unlimited international calling, and customers have even reported poor call quality.

Does Zendesk have a customer success tool?

No, Zendesk does not have a customer success tool or customer success management software. A CSM is a tool that analyzes customer data to provide insight into the customer experience and identify opportunities for future improvement. The intent of a CSM is to galvanise proactive action from companies. Zendesk is a customer service solution which helps to manage customer satisfaction post-purchase. The service solution helps to manage reactions to customer issues, so it does not drive strategy using customer insights like a CSM.