Intercom Phone Integration (VoIP / CTI)

Intercom’s CTI integration is still in beta mode, so it’s not widely available. But there is a way to optimise your customer service operations by having messaging and phone calls in one place. You just need to integrate Intercom with a VoIP service like Ringover.

Once you’ve integrated Intercom with Ringover, you’ll have access to many benefits. Each time you make or receive a call, the software will automatically retrieve the contact’s interaction history. Thanks to this feature, clients will receive highly personalised help. Any agent will be able to pick up an interaction with a client at any moment and bring them efficient and accurate service.

After finishing a call, the call logs and call recordings are automatically logged in Intercom. Your agents will not have to waste time on these tedious administrative tasks. Instead, they can focus on what matters: building relationships with customers.

Yes, VoIP software works with Intercom. Because Intercom’s phone system is still in beta mode, you’ll need to integrate a business telephony system.

That’s where Ringover comes in. Ringover easily integrates with Intercom to streamline your customer service operations. With every call, Ringover automatically pulls up the contact’s interaction history. As a result, every customer benefits from a highly personalised and contextualised service. Agents will be able to pick up an interaction with a client at any moment and bring them efficient and accurate service.

Once a call concludes, call logs and call recordings are automatically logged in Intercom. Your agents will not have to waste time manually entering data. Instead, they can focus on relationship-building with clients.

To connect two phones to Intercom, you’ll need to integrate Intercom with a VoIP phone service like Ringover. When you integrate a VoIP service with Intercom, you’ll be able to connect two phones through virtual phone numbers. You can choose the country of origin for your numbers, then click validate. Once you have added those numbers, you will be able to make or receive phone calls on any Internet-connected device.

With two phones added to Intercom, you’ll be able to increase the amount of calls your business can receive. That will improve the customer experience, helping with customer retention. Retaining customers is key to sustainable long term growth for any business.

To make a phone call with Intercom, you’ll need to integrate a business telephony software. An integration is necessary because Intercom has not yet released a calling functionality. A great option for VoIP software is Ringover.

Once you’ve integrated Ringover with Intercom, you can make calls with the click-to-call function. Click-to-call allows you to reach out to customers simply by clicking their name. And though Ringover is a business telephony service, it opens up many possibilities.

For example, you’ll be able to consult the history of SMS and calls, minimise manual data entry thanks to contact data synchronisation, and more.

To integrate Intercom with Ringover, you’ll just need to follow these easy steps:

1. Sign into your Ringover administrator account.
2. Sign into your Intercom administrator account.
3. In the Ringover dashboard, click on “Activate” and authorise access.
4. In the Intercom “Integrations” section, click on “Configure”.
5. Make the customisations you would like, like what calls to log, if contacts will sync, etc.
6. Congratulations, your integration is activated!