Dialpad vs. Nextiva

This article aims to explore each platform's offerings, comparing their features, pricing, and customer feedback, to guide you in selecting the most suitable option for your business needs.

What Is Dialpad?

Dialpad is an innovative AI-powered omnichannel contact centre software tailored for business use, boasting a wide array of functionalities aimed at boosting communication, teamwork, and customer support.

Dialpad is a UCaaS which doesn't offer unlimited calling but does provide a VoIP phone, text messaging, video conferencing, and internet faxing. The platform enables device switching via call flipping too.

Furthermore, Dialpad has certain AI features like call transcription, sentiment analysis, and automatic call summary generation.

Discover the Ringover Difference

Ringover’s omnichannel contact centre software provides a wide variety of communication channels and performance analytics, so you can personalise outreach and measure its efficacy.

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What Is Nextiva?

Nextiva was founded in 2006 as a provider of VoIP software. Equipped with a plethora of advanced functionalities, Nextiva's offering includes auto-attendants, call forwarding, voicemail to email and text messaging, and conference calling capabilities. Additionally, it boasts smart call routing, which assigns calls to the most suitable agents based on criteria like demographics, language proficiency, and specific skills.

There's also a wide variety of integrations available, including CRM systems such as Salesforce and Hubspot and customer support software like Zendesk. These integration possibilities support its functions as a contact centre software and call centre software.

Dialpad vs Nextiva: What Do Users Think?

User Reviews on Dialpad

Users of Dialpad generally express satisfaction with the platform. Here are some key points from user reviews:

Dialpad Advantages✅

• Ease of Setup and Use: Users find Dialpad easy to set up, use, and optimise. The modern and intuitive admin interface is particularly praised.
• Advanced AI Features: Dialpad's AI-powered tools, such as real-time call transcriptions, automatic note-taking, and speech coaching, are highly valued by users. These features help in improving customer service and sales interactions.
• Strong Mobile App: The Dialpad mobile app is commended for its functionality and user-friendliness, allowing users to take their business phone system with them on the go.
• Robust Integrations: Dialpad offers a wide range of integrations, including advanced CRM integrations with platforms like Salesforce and HubSpot, which enhance its usability and functionality.
• High-Quality Audio: Dialpad's support for advanced audio codecs like G.722 and Opus ensures higher audio quality compared to some competitors.

Dialpad Disadvantages❌

• Video Conferencing Limitations: Dialpad's video meetings are limited to 10 participants per meeting, which can be restrictive for larger teams or organisations.
• Learning Curve for Advanced Features: Some of Dialpad's advanced tools, such as building and editing IVR workflows, can have a slightly steeper learning curve.
• Limited Ring Groups on Standard Plan: The Standard Plan of Dialpad limits ring groups to 3, which might not be sufficient for larger or more complex teams.

User Reviews on Nextiva

Nextiva also receives positive feedback from its users, although there are some areas of concern.

Nextiva Advantages✅

• User-Friendly Interface: Nextiva is praised for its intuitive and user-friendly interface, both on the desktop and mobile apps. The drag-and-drop call flow builder is particularly appreciated for its ease of use.
• Flexible Pricing Plans: Nextiva allows customers to mix and match plans, which helps in providing essential features to team members while saving on costs for others.
• Advanced Call Routing: Nextiva's advanced routing settings, including round-robin ringing and multi-level auto attendants, are easy to implement and manage.
• Comprehensive Customer Engagement Tools: Nextiva's newer plans include a range of customer engagement tools, such as reputation management and customer experience features, which are highly valued by medium to large-sized teams.

Nextiva Disadvantages❌

• Texting Limitations: Nextiva's plans have limitations on texting, with the Essential plan not supporting texting at all, and the Professional and Enterprise plans having monthly SMS limits.
• Video Meeting Limitations: Nextiva's video meetings have a short 45-minute time limit, and the Essential plan only supports one-on-one meetings. The platform also lacks some collaborative features compared to competitors.
• Customer Service Issues: Some users have reported poor customer service experiences with Nextiva, including difficulties in porting numbers and resolving technical issues.
• Sound Quality and Bugs: There have been complaints about sound quality issues and frequent bugs, such as dropped calls, which can disrupt business operations.

Business Phone System Alternatives to Dialpad and Nextiva

If you are considering alternatives to Dialpad and Nextiva for your business phone system, one option that stands out is Ringover. Here's why Ringover could be a superior choice for many businesses.

Comprehensive Plans and Transparency

Ringover offers all-inclusive plans that provide clarity and transparency in pricing, which is often lacking in other VoIP services. Unlike Dialpad and Nextiva, where additional features and international calls can incur extra fees, Ringover's plans include unlimited inbound and outbound calls to both domestic and international destinations. This eliminates the surprise of high bills at the end of the month, making budgeting much easier.

Ease of Setup and Scalability

Ringover is known for its ease of setup and scalability. The system is designed to be user-friendly, allowing businesses to quickly integrate it into their existing infrastructure. Whether you are a small business or a growing enterprise, Ringover can scale with your needs, providing a seamless transition as your business expands. This is particularly beneficial for companies that are in a phase of rapid growth, as it avoids the complexities and potential downtime associated with switching systems.

Advanced Integrations and Features

Ringover boasts a large integration library, allowing it to seamlessly integrate with various business applications such as CRM systems, helpdesk software, and other productivity tools. This level of integration enhances the overall functionality of the phone system, making it more efficient and streamlined. Additionally, Ringover offers a performance analytics dashboard, which provides valuable insights into call performance and user activity, helping businesses optimise their communication strategies.

Superior Customer Support

Unlike some of the issues reported with Nextiva's customer service, Ringover is praised for its comprehensive support options. This ensures that any technical issues or questions are addressed promptly. This level of support is essential for maintaining business continuity and ensuring that any disruptions are minimised.

In summary, Ringover offers a robust, scalable, and user-friendly business phone system that addresses many of the limitations and drawbacks associated with Dialpad and Nextiva. Its comprehensive plans, ease of setup, advanced integrations, superior customer support, and lack of key feature limitations make it an attractive alternative for businesses seeking a reliable and feature-rich VoIP solution.

In Summary

When choosing between Dialpad and Nextiva for your business phone system, several key points are important to consider. Both platforms provide high-quality call features and extensive integration options, but Ringover has a better range of features and pricing structure. You'll have all the omnichannel communications necessary to run your business efficiently, as well as access to analytics to optimise your operations.

If you'd like to see for yourself the difference Ringover can make for your business, sign up for your free trial today!