About Changes UKChanges UK is an Addiction Recovery Services for those who have suffered from addiction, providing detox, rehab, recovery housing & therapy to support clients to find hope.Their service offers a programme of support, which begins with their supported residential programme providing a safe and supportive environment in which to move towards recovery and then moving on to semi supported living accommodation where their community of beneficiaries support one another from shared experience.
UK Changes Challenges
Before opting for Ringovers solution, Changes UK was using another solution. However, this solution let them down due to its insufficient reporting and the ability to integrate with their CRM. UK Changes needed a solution that could fill these gaps. UK Changes needed:
- A reporting system that allowed them to monitor calls and data statistics
- Easy integration of CRM’s already being used
- A 360° view of telephone activity, with the possibility of generating clear activity reports
“ “We needed a reporting system that allowed us to measure all our call data, which was easy to set up and maintain ” “
Ringover’s solution
By choosing Ringover, Changes UK chose:
- The Ringover dashboard, that easily allows them to monitor KPIs and collect data statistics
- The ability to give managers and supervisors access to certain features such as team configuration, call distribution rules or even the ability to create reports which allows for increased efficiency.
- Ringovers simple integration with the tools used by the UK Changes teams (Salesforce)
“ With Ringover, we get what we need for our telephony system which is integration to Salesforce and a great reporting system “
The Ringover advantage:
- simple tool integration
- interconnection with others tools
- salesforce
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