Modjo vs. Gong

If you are looking for a conversation analysis solution to boost your sales performance, improve your customer service, or refine your marketing strategy, you have certainly heard of Modjo and Gong.

These two AI-powered platforms can be used to dissect conversations and provide valuable analyses. Are you hesitating between these two solutions and want to know their strengths, weaknesses, alternatives, and user feedback?

This article is specially designed for you!

Here, we offer you a detailed comparative analysis of Modjo and Gong.

We will examine their features, prices, advantages and disadvantages, and we will share with you our evaluation of these tools. Additionally, you will discover testimonials from people who have used Modjo and Gong, as well as suggestions for effective conversation analysis alternatives.

What Is Modjo?

Modjo is a conversation analysis solution designed to assess and improve the performance of your sales teams. Thanks to artificial intelligence, Modjo analyses telephone exchanges between your salespeople and your customers or prospects. This provides you with valuable data on the strengths and areas for improvement of each salesperson.

Modjo plays a key role in optimising your sales pipeline, thus increasing your conversion rate and strengthening customer loyalty.

To facilitate your conversation analysis, Modjo offers a range of key features, including:

• Automatic call transcription which transforms speech into text, providing the ability to listen, annotate, and share.
• In-depth analysis of the language used by your salespeople to identify the words, expressions, and sales techniques employed, as well as the tone, pace, and emotions conveyed.
• A comprehensive evaluation of the salespeople's performance, including an overall score and key performance indicators such as speaking time, the number of questions asked, objection rate, and many more.
• Personalised coaching sessions for your salespeople
• Detailed reporting and benchmarking of your sales teams for effective comparison of individual performances against your objectives.

Modjo is an intuitive tool that can be integrated with your existing systems (CRM, phone, email, etc.) and complies with data security and privacy standards.

It is available in several languages, including French, English, Spanish, and German.

Modjo does not disclose its prices.

What Is Gong?

Gong is an innovative conversation analysis tool designed to improve interactions between your sales teams and your customers. Using artificial intelligence, Gong can transcribe and analyse phone calls, emails, and webinars.

It provides you with valuable insights into best practices, as well as opportunities and challenges related to each transaction. By using Gong, you can speed up the sales process, increase your revenue, and strengthen customer relationships.

Gong offers a range of essential features to refine your conversation analysis. These features include:

• Automatic recording of all interactions with your customers, whether oral, written, or visual, stored in a unified, easily accessible library.
• Detailed analysis of your exchanges to evaluate key indicators like the distribution of speaking time, the number of questions asked, the level of engagement, etc. This analysis helps identify signs of interest and potential points of blockage.
• Personalised recommendations for your salespeople, enriched with concrete examples from your own interactions, to enhance their skills and effectiveness.
• Reporting and benchmarking tools for your teams, with the ability to compare individual performance against your objectives and industry standards.

Easy to use, Gong integrates perfectly with your existing systems such as CRM, VoIP phone, and messaging solutions, while adhering to the highest standards of data security and privacy.

Gong is available in several languages, including French, English, Spanish, and German. However, the provider does not publicly disclose its pricing, and you must go through the sales team to get a free trial.

Modjo vs. Gong (Reviews): What Do Users Think?

You are already familiar with the key features of the Modjo and Gong platforms, designed to improve your sales with the help of artificial intelligence. But what is the feedback from users on these two products? They have shared their opinions, highlighting certain advantages and pointing out some drawbacks.

Their overall satisfaction has been compiled from reviews on platforms such as Capterra and G2.

User Reviews of Modjo

Modjo boasts an average rating of 4.7 out of 5, based on about sixty reviews on Capterra and about fifty on G2, where it has a rating of 4.6 out of 5. Users have noted these main aspects:

Modjo Advantages ✅

• Intuitive and practical user interface
• Quality of customer service

Modjo Disadvantages ❌

• Does not disclose its pricing
• Only 18 integrations

User Reviews of Gong

Gong has been rated 4.8 out of 5, based on 539 reviews on GetApp. On G2, Gong has a rating of 4.7 from over 5700 reviews. Comments highlight the following points:

Gong Advantages ✅

• Robust and comprehensive conversation intelligence software, generating valuable insights.
• Ability to automatically capture and store all customer interactions in a centralised library.
• Personalised feedback and practical advice to improve sales performance.
• Extensive catalogue of possible integrations with other systems such as CRM, phone, and email.

Gong Disadvantages ❌

• High cost and complexity of configuration and use.
• Lack of precision in transcription and analysis of conversations in some languages.
• No free trial offer on the website.

Modjo and Gong Alternatives for Conversation Analysis

After exploring Modjo and Gong, two conversation analysis tools using artificial intelligence to boost your sales, they may not fully meet your expectations, budget, or preferences.

Fortunately, there are other options to consider. One of them is Empower by Ringover, an advanced solution that enhances the efficiency of your teams by offering call transcriptions, summaries, automatic topic identification, and in-depth analyses for better productivity of your sales, customer service, recruitment, and marketing teams.

Empower by Ringover relies on artificial intelligence and offers:

• Automatic transcriptions of your calls into text, with options to listen, filter, and translate.
• Automatic call summaries highlighting key elements, actions to be taken, and opportunities.
• Detailed analysis detecting words, expressions, intentions, as well as tone and emotions.
• Precise topic identification during conversations, allowing for personalised classification and filtering.
• Advanced insights providing a clear view of performance indicators, such as speaking time, engagement rate, and others, while identifying business opportunities and obstacles.
• Multilingual translation for exchanges in French, English, Spanish, German, etc.
• Compatibility with various professional tools, including CRM, telephony, and customer service systems.

Empower by Ringover, easy to use, combines seamlessly with the Ringover business phone system, allowing flexible management of business calls. The tool also integrates with various software such as recruitment solutions, CRM, and support tools.

In conclusion, Empower by Ringover represents an excellent alternative to Modjo and Gong, capable of improving interaction between your teams and your customers, speeding up the sales cycle, enhancing customer satisfaction, and facilitating the work of recruitment and marketing teams, while the other two solutions focus solely on sales teams.

A Customer Knowledge Tool for All Teams

Marketing, customer service, sales: all your teams can use the power of Empower to gain insights into their customer interactions.

Try Empower Today!

Key Takeaways

Thanks to the power of artificial intelligence, Modjo and Gong can significantly improve your sales performance.

In the previous paragraphs, we have explored user feedback on these solutions, highlighting alternative options for conversation analysis.

Among them, Empower by Ringover stands out, particularly because it does not focus solely on sales teams and has one of the most efficient transcription engines on the market.

You also have the option to start a free trial now or book a personalised demo tailored to your specifics.