Postcall Phone Integration (VoIP / CTI)

Q: What is the Postcall x Ringover integration ?

The Postcall Ringover integration connects your business phone system with your survey and customer satisfaction questionnaire tool. After each call, you can automatically send satisfaction surveys to your customers, allowing them to assess the quality of the interaction. This solution is ideal for gathering customer feedback immediately after a phone interaction, which enhances your team's responsiveness and improves customer relationship management.

Q: Why integrate Postcall and Ringover to evaluate customer satisfaction ?

Pairing Postcall and Ringover allows you to effectively measure customer satisfaction by automating the sending of satisfaction questionnaires at the end of each call. This combination optimises the feedback collection process while providing you with key insights into how your services are perceived. With real-time feedback, you can quickly adjust improvement strategies, build customer loyalty, and ensure a high-quality customer experience.

Postcall Integration

Introduction

Automatically send SMS and email surveys after each call to gather real-time feedback
Seamlessly integrate survey distribution into your call process, eliminating the need for manual follow-up.
Customize survey questions to gather specific feedback relevant to your business and callers.

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Installation

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Introduction

Automatically send SMS and email surveys after each call to gather real-time feedback
Seamlessly integrate survey distribution into your call process, eliminating the need for manual follow-up.
Customize survey questions to gather specific feedback relevant to your business and callers.

Enhanced & effortless customer feedback

Seamlessly integrate email and SMS survey distribution into your call process using the Ringover and Postcall integration. Automating survey distribution helps to get rid of manual customer feedback follow-up giving your agents more time to delight their customers.

Gather SMS & email survey insights in one place

Get a detailed overview via PostCall's dashboard of all your recent call history, survey response count, and ratings such as NPS score, multiple choice, and text-based feedback.

Customize every aspect of your post-call surveys.

Tailor surveys based on call tags, team member interactions, or scheduled timings. Choose between email or SMS delivery. Capture targeted feedback for actionable insights and continuous improvement.

Installation

Need some help integrating Ringover with Postcall?

Back to Ringover marketplace

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Postcall x Ringover Integration FAQ

What is the Postcall x Ringover integration ?
Why integrate Postcall and Ringover to evaluate customer satisfaction ?
How do you do surveys with the Postcall x Ringover integration ?
What data is synchronised between Postcall and Ringover ?
How to integrate Postcall and Ringover ?
Can you automate surveys with Postcall and Ringover ?

What is the Postcall x Ringover integration ?

The Postcall Ringover integration connects your business phone system with your survey and customer satisfaction questionnaire tool. After each call, you can automatically send satisfaction surveys to your customers, allowing them to assess the quality of the interaction. This solution is ideal for gathering customer feedback immediately after a phone interaction, which enhances your team's responsiveness and improves customer relationship management.

Why integrate Postcall and Ringover to evaluate customer satisfaction ?

Pairing Postcall and Ringover allows you to effectively measure customer satisfaction by automating the sending of satisfaction questionnaires at the end of each call. This combination optimises the feedback collection process while providing you with key insights into how your services are perceived. With real-time feedback, you can quickly adjust improvement strategies, build customer loyalty, and ensure a high-quality customer experience.

How do you do surveys with the Postcall x Ringover integration ?

With this integration, creating and sending surveys is simplified. After a call via Ringover, Postcall automatically sends a questionnaire to your client, either by email or text message. You can customise these surveys based on the criteria you wish to evaluate (overall satisfaction, service quality, etc.). The responses are then centralised in Postcall, where you can analyse the results and identify areas for improvement for your teams.

What data is synchronised between Postcall and Ringover ?

The integration allows for several datapoints to be shared between Postcall and Ringover:

Ringover call notes and tags
The client’s phone number and contact details
Call history, including duration, date, and time
Survey results sent after each call. These data points are automatically linked to the client records in Postcall, providing a comprehensive overview of interactions and feedback.

How to integrate Postcall and Ringover ?

The integration of Ringover with Postcall is quick and simple. From your Ringover account, you can enable the Postcall integration through the settings menu. Note that you must have administrator access. Then, follow a few steps to link the two platforms. Once the integration is configured, you can set survey delivery parameters and start automating them. See our Help Center for more information. If needed, our support team is available to guide you.

Can you automate surveys with Postcall and Ringover ?

Yes, the integration allows for automated survey sending. As soon as a call is completed, Postcall can automatically send a questionnaire to the client you interacted with over the phone. You can set the sending conditions (for example, only for specific types of calls or for particular client segments using call tags) to ensure the surveys are relevant and tailored to each situation. This automation enables feedback collection without manual intervention, ensuring a targeted and consistent follow-up on client satisfaction.