Plecto Phone Integration (VoIP / CTI)

Plecto Integration

Introduction

Visualise critical contact centre KPIs on dynamic, real-time dashboards.
Automatically import call logs, agent availbility, snooze, and survey outcomes from Ringover into a real-time dashboard.

Transform Ringover data into dynamic dashboards

Instantly import vital Ringover data including call and snooze logs, agent status, and caller survey results into customisable Plecto dashboards.

Choose from an array of widgets, including graphs, speedometers, and tables, for a more dynamic and visually engaging presentation.

Monitor your contact centre KPIs with precision

Stay ahead of the constantly evolving data within your contact centre. Plecto dashboards respond in real-time to shifts driven by Ringover activities, enabling you to monitor conversation-related KPIs like first response time, average handling time, service levels and more.

Gamify your Ringover activity

Spark motivation among your agents to enhance the overall customer experience.

Design leaderboards and competitions tied to Ringover activity metrics and updates. Configure personalised notifications that activate each time an employee attains a goal or hits a significant milestone.

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Plecto Integration FAQ

Can you integrate Plecto with VoIP software?
Can I coach my team with Plecto?
Which business phone systems integrate with Plecto?

Can you integrate Plecto with VoIP software?

Plecto can be combined with various VoIP software like Ringover to provide customised and dynamic analytics dashboards.

To find what cloud telephony software is compatible with Plecto, you can consult their integrations catalogue.

A Plecto-VoIP integration allows you to closely follow your teams’ performances by choosing the KPIs you would like visualised. This helps inform better decisions on a strategic level, but it can benefit each member of the team. That's because you can configure your dashboards to celebrate milestones, encouraging high-performing employees.

Can I coach my team with Plecto?

Yes, Plecto includes features that support personalised coaching like quizzes and one-on-one templates. And if you are using Ringover, you’ll be able to use Ringover features like call whisper and call monitoring to further support and train team members.

Which business phone systems integrate with Plecto?

In the integrations library published on the Plecto website, there are a few native integrations for telephony apps. However, the best solutions on the market, including Ringover, are compatible.