Crisp Phone Integration (VoIP / CTI)

To improve your call centre management, you can integrate Crisp with Ringover and make it a real platform that centralises all your interactions with your customers. To do this, you have to go to the settings of Crisp first, then to the settings of the Ringover dashboard. A complete tutorial is available on our dedicated support page.

Crisp does not have a phone feature. So you can’t use it to make and receive calls. However, you can add phone functionality with a CTI integration such as Ringover.

The Ringover-Crisp integration provides the following benefits:

• Call from Crisp thanks to the Ringover dialler integration;
• Retrieve Ringover call history in Crisp;
• Synchronisation of contacts between the two softwares;
• One-click calling with the click-to-call feature.

Crisp alone cannot create a true omnichannel experience. However, you can combine it with other solutions. Omnichannel communication platforms such as Ringover’s cloud contact centre can be integrated with Crisp to centralise your communication channels (phone, videoconferencing, text messages, WhatsApp, Instagram, Facebook Messenger) to offer your customers a seamless and quality experience when they contact you.

Ringover integrations are included in Ringover’s premium offerings. Note that specific support is available if you want to combine it with a tool you develop in-house.

The best phone software to combine with Crisp is Ringover. Ringover is easy to use, saves your employees time in each of their telephony tasks, and contextualises each interaction thanks to the history shared between the two software.

The best way to make phone calls from Crisp is to integrate your enterprise telephony solution. This CTI integration eliminates the need to switch between business software and saves time in performing tasks. Once your telephony software is integrated with Crisp, you’ll be able to make calls using the dialler, or click-to-call.