Telemarketing software that grows with your business
Effortlessly reach prospective customers with telemarketing software that was designed to maximise efficiency and continuously improve performance.
What is telemarketing software?
Businesses rely on outbound call centres to reach clients or potential customers for customer support, sales, research, or related purposes. While inbound call centres are focused on receiving calls, outbound call centres take a proactive approach.
Ringover’s cloud-based outbound call centre software enables businesses to drive sales, generate meaningful insights, and grow their customer base. Make the most of every call with software that was designed to fulfill your unique marketing needs.
Telemarketing Software Pricing
- Unlimited calls to 110 destinations
- Local number from 43 countries
- Mobile, web, and desktop applications
- IVR and call forwarding
- Call logs and recordings
- Click-to-call
- Video conference, instant messaging
- Access to our API
- Local number from 65 countries
- Advanced IVR (smart routing, call groups, call queues…)
- 2 integrations
- Advanced analytics
- Coaching (double listening, whispering…)
- Text message campaigns
- Access to our webhooks
- Call campaigns
- Power Dialler
- Call scripts
- Voicemail drop
- Local Presence Dialling
- 3 integrations
- Single Sign-On
What can our telemarketing software do for your business?
Simplify outbound marketing
Give your agents all the advanced functionality they need to move faster. Boost productivity while improving outcomes.
Extend your reach
Grow your customer base. Reach more prospective customers with features like outbound number selection and power dialling.
Optimise performance
Track and analyse call performance by agent. Empower your agents with live coaching that never disrupts the flow of a conversation.
Improve agent productivity
Minimise downtime between calls, automate workflows, and increase employee satisfaction with a platform that understands the processes you rely on.
Pursue more leads and generate more sales
Take advantage of automation and a user-friendly interface to empower your agents to do their best work. Here’s how Ringover’s telemarketing software can help grow your business one outstanding first impression at a time.
High quality calls
- Experience high-quality audio calls and HD video
- Get started in no time with Ringover’s simplified setup process
- Integrate leading VoIP phones, conferencing hardware, and other communications equipment
World-class service
- 99.99% uptime keeps your teams connected at all times
- Access our world-class customer service when you need it most
- Keep your communications safe with end-to-end encryption
Telemarketing Software Features
International Numbers
Instantly create landline and mobile numbers in over 65 countries. Establish a local presence all around the world—no matter where you’re located.
Outbound Number Selection
Maximise efficiency and personalise every call by giving your agents a selection of numbers to choose from.
Dual Listening
Maintain high standards across all calls with dual listening, a feature that lets you tune in to agent conversations in real-time.
Conversation Joining
Give your agents the assistance they need when they need it with conversation joining. Jump into live calls to support your agents whenever necessary.
Call Routing
Make the most of your call centre agents with advanced call routing. Effortlessly control call queues for specific departments or agents.
CRM Integrations
Ringover gives you all the CRM integrations your business needs to provide a consistent high-quality experience across all channels.
Analytics Dashboards
Monitor agent performance and key APIs with advanced analytics and real-time statistics that tell you everything you need to know.
Power dialling
Take agent productivity to the next level with automated dialling functionality that makes it easier than ever to schedule and launch outbound call campaigns.
Click to Call
Improve agent satisfaction and productivity with click-to-call functionality that eliminates the need for tedious manual dialling.
Telemarketing Software FAQs
- Does Ringover provide international numbers?
- What is an outbound call centre?
- Why does my business need telemarketing software?
- How does Ringover help improve agent performance?
- What is call monitoring?
- Why is call monitoring important?
- How does the dual listening feature work?
- How do businesses improve the quality of their cold calls?
- What is telemarketing?
- What tools do telemarketers use?
- What is CRM in telemarketing?
- What are the 5 telemarketing techniques?
- Are telemarketing calls illegal?
Does Ringover provide international numbers?
Yes. You can activate landline and mobile numbers for more than 65 destinations worldwide in a matter of clicks. Our international calls put you closer to prospective customers at no extra cost. Establish international phone support, pursue overseas leads, and reach your full business potential with Ringover.
What is an outbound call centre?
An outbound call centre uses customer support agents and sales representatives to make outgoing calls to clients, prospects, or other businesses. Outbound call centres are typically responsible for telemarketing, customer service, marketing research, customer notifications, post-sale follow-ups, requesting information from business partners, and more.
Why does my business need telemarketing software?
Telemarketing promotes your business and informs critical decisions by allowing you to gauge customer interest in products and services. Telemarketing can also generate sales, boost customer engagement, and build long-lasting customer relationships. Outbound calls also provide businesses with the opportunity to collect constructive feedback from customers.
Robust telemarketing software gives you all the tools you need to expand your customer base and grow your business. Ringover’s telemarketing platform maximises efficiency while generating comprehensive insights.
How does Ringover help improve agent performance?
Our virtual call centre platform makes it easy for you to monitor, identify, and address agent performance. Features such as call recording, dual listening, and conversation joining let you keep an ear on conversations and offer assistance whenever necessary.
What is call monitoring?
Call monitoring allows you to monitor and analyse the performance of your call centre agents in real-time or at your convenience. Ringover lets you monitor calls through live call listening, call barging (jumping into a live call), and call recording. Our whispering feature lets you speak to an agent directly during an active call without the caller hearing.
Why is call monitoring important?
Call monitoring is fundamental to maintaining the quality of both inbound and outbound calls that pass through your call centre. Routine call monitoring allows businesses to enhance their customer service experience by continuously improving agent performance. Call monitoring is also key to boosting sales by optimising how leads are handled.
How does the dual listening feature work?
Dual listening plays an important role in call monitoring. It allows you to evaluate agent performance and maintain excellent standards in real-time. Ringover lets you join into any live call, at any time. You can use our whispering feature to speak to an agent directly without the caller hearing.
How do businesses improve the quality of their cold calls?
Improving call quality starts with active listening and assistance through features like call recording, dual listening, and call barging. Having a trained sales team is also important. When onboarding new hires, it’s common to have them listen in on top-performing agents so that they can pick up new techniques.
What is telemarketing?
It is a complete suite of technology solutions that helps automate workflows, monitor calls, measure agent performance, and more. With unlimited VoIP calls to local and international destinations, it lets you run telemarketing campaigns efficiently and cost-effectively.
What tools do telemarketers use?
Telemarketers typically use tools like outbound contact centre software to reach prospects and manage conversations. It is a bundle of technology solutions to maximise the efficiency and productivity of agents, thus helping them cover more leads and generate more sales in less time.
Of the many cloud-based telemarketing software providers in the market, Ringover is a popular choice for SMEs and large organisations. With features such as power dialling, click-to-call, voicemail drops, unlimited international and local VoIP calling, call routing, live call monitoring, call recording, call transfer, etc., it enables you to do telemarketing more efficiently.
Given below is a list of other leading telemarketing software providers in the market:
- Ringover
- Phone Burner
- Ytel
- Vocalcom
- EVS7
- CallPro CRM
- CallFire
- VanillaSoft
- VICIdial
- Calltools
What is CRM in telemarketing?
In the context of telemarketing, Customer Relationship Management (CRM) is a technology solution that helps you manage sales campaigns and marketing efforts. You can integrate your CRM with telemarketing software/ outbound contact centre software to automate and optimise workflows.
CRM helps you run focused telemarketing campaigns by acting as a platform for capturing, collating, and organising customer data from various channels. It gives you relevant and real-time information about customers, their interests, behavior, and other details.
With such insights from CRM databases, your telemarketing agents can make timely calls and pitch the right products and services to prospects. Thus, CRM platforms increase agent efficiency and enable them to offer personalised experiences to customers. The data insights obtained from CRMs also create opportunities for upselling.
What are the 5 telemarketing techniques?
You must use appropriate telemarketing techniques such that your agents can grab the attention of prospects and make successful pitches:
- Equip your agents with all the information they need to talk to prospects. You can do this by integrating your telemarketing software with your CRM database.
- Have sales scripts to help agents convey lots of information over short calls. However, train them to deliver scripts naturally and update scripts regularly using your CRM data.
- Invest in the right technology to increase the efficiency of your agents. Telemarketing software with automated dialling, click-to-call, voicemail drop, etc., increases agent productivity.
- Monitor agents using tools like call barging, call whisper, live call listening, etc., and give them regular feedback.
- Train your agents in telemarketing skills and teach them how to engage a customer, open conversations, use the right tone, handle difficult situations, and the like.
Are telemarketing calls illegal?
Telemarketing and cold calling are not illegal in most countries in the world. However, all countries have strict regulations regarding telemarketing practices. You must adhere to these laws to avoid penalties and legal repercussions.