Speech-to-text Software for Call Centres
Support your sales or customer service teams with speech-to-text call centre software. Improve efficiency with a speech-to-text contact centre solution which helps you quickly reach clients.
What is speech-to-text?
Speech to text is when words or phrases are transcribed into a human- and machine-readable format. In a call centre, call centre software is used to help make calls and write text-based communications. Speech-to-text contact centres allow contact centres to automate part of their service. There are many different advantages of a speech recognition call centre, like improved flexibility and efficiency for customer service teams and sales representatives. Those advantages can result in significant performance gains.
Why should Contact Centres care
Contact centres should care because it allows them to move more quickly through daily tasks. When you’re on the move, you can take advantage of transcription to work hands-free. Thanks to Ringover’s technology, agents will be able to dial by name or number simply through a voice command. Plus, Ringover offers the possibility to write multichannel messages to customers and prospects simply by speaking aloud.
In short, you can:
- Easily monitor transcribed discussions for optimisation possibilities
- Improve efficiency when communicating customers and prospects
- Allow for greater flexibility when working-on-the-go
Increase productivity
Speech recognition technology transcribes audio files into a written format so your team members can benefit from greater convenience, especially when they are on the road. Whether your team is communicating internally or reaching out, they’ll be able to quickly record their thoughts simply by speaking aloud.
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Speech-to-Text Call Centre FAQ
- What is speech-to-text in a call centre?
- What is the use of speech recognition in call centre?
- What is TTS in call centre?
- What is speech-to-text service?
- Is there a free program that converts audio to text in call centres?
What is speech-to-text in a call centre?
To automatically convert voice audio into text, you can use software. Ringover offers just such a functionality. With our voice recognition tool, you can dial and write messages on multiple communication channels. Your agents will enjoy greater efficiency thanks to this rapid way of reaching out to prospects and clients.
What is the use of speech recognition in call centre?
Speech recognition is the capability of a software to identify spoken words or phrases and convert them to text. In helpdesk services, it’s used to create IVR menus that can be navigated by voice alone. For example, rather than typing in the digit “one” on the phone keypad, the caller can simply say “one”. It can also be used to automatically transcribe phone calls for easier analysis and sharing.
What is TTS in call centre?
TTS in call centres refers to text to speech, which is when an audio file of a recorded phone call is transcribed into text. Once the file is in text, it is easier to analyse and share. Oftentimes, TTS is used to create interactive voice response (IVR) systems that can manage incoming call flow and allow callers to independently access information. TTS software can also be used to facilitate performance improvements thanks to personalised KPIs for agents during prospect or customer phone calls.
What is speech-to-text service?
A speech-to-text service is used to transform live audio or audio files into written format. This creates a coherent transcription, with correct grammar, vocabulary, and punctuation. You can also use it in a call centre to write messages and dial numbers.
Is there a free program that converts audio to text in call centres?
There is not a free program that converts audio to text in call centres because that is a specific functionality for professional use. While there are free services like Microsoft Dictate or Speechnotes, these programs don’t have the capacities necessary to adequately address the needs of a call centre.