Enterprise Communication System: Make Information Actionable
Ringover can help smooth out the most common and costly call centre enterprise issues by providing a centralised enterprise communication system. As a call management software, Ringover brings together a host of communication features on one easy-to-setup, simple user interface.
Rely On a Smooth Internal and External Experience Using Enterprise Communication Systems
Enterprises have unique needs. Large-scale operations have the budget to implement complex enterprise communication systems but that’s where the issues start.
Instead of complexity, enterprises need simplicity. Their size also poses significant operational issues because a lot can be happening at the same time, and it’s hard to coordinate internal teams. Finally, enterprises also need to significantly shave down on wasted time and manage a diverse number of individuals as part of cross-functional teams.
Ringover can help smooth out these issues by providing a centralised communications platform. As a call management software, Ringover brings together a host of communication features on one easy-to-setup, simple user interface.
Enterprise Communication Systems Pricing
- Unlimited calls to 110 destinations
- Local number from 43 countries
- Mobile, web, and desktop applications
- IVR and call forwarding
- Call logs and recordings
- Call and voicemail transcription and summary
- Click-to-call
- Video conference, instant messaging
- Access to our API
- Local number from 65 countries
- Advanced IVR (smart routing, call groups, call queues…)
- 2 integrations
- Advanced analytics
- Coaching (double listening, whispering…)
- Text message campaigns
- Access to our webhooks
- Call campaigns
- Power Dialler
- Call scripts
- Voicemail drop
- Local Presence Dialling
- 3 integrations
- Single Sign-On
Unify Communication and Collaboration
Enterprises thrive when they move as one solid unit and information is transparent and easily accessible by all those in relevant roles.
Ringover’s unique call centre software helps enterprises across a multitude of industries streamline and unify their external communications and internal collaboration standards. This affects so much more than your customer satisfaction and experience ratings — unified enterprise communication systems can transform the way your workplace culture stays engaged with each other and in-the know about projects.
With a variety of business telephone systems, for example, Ringover can power up cloud contact centres through multiple modes of dialling and call routing for better customer service. They can also promote better internal team communications with video conferencing or choose to establish a local presence with unlimited local calling in over 65 countries.
What more can Ringover do for your enterprise’s unified communications? Start your free trial today and find out.
Develop a Cohesive Customer Experience with Enterprise Communication Systems
When you use Ringover’s simple but powerful enterprise communication systems, you’re arming your organisation with end-to-end coverage.
Our call management software can handle every aspect of lead generation, customer relationship management, record-keeping, sales agent coaching, and customer service communications.
Ringover has thought of everything so that you don’t have to. Explore our simple, easy-to-use interface for yourself with a free trial now.
Enterprise level business phone systems
Take advantage of dedicated services such as:
- Simplified call transfer
- Statistics and call logs that track every customer interaction
- Interactive voice response (IVR)
- Click-to-connect calls from computers and mobile devices
- Unparalleled VoIP sound quality
- Landline and mobile numbers in 65 countries
Remote team connectivity
Bring your internal team communications in the digital age with:
- Technology that allows home-based teams to make and receive calls at home
- Automatic transfer between remote workers and local workers in order to ensure seamless customer experience across time zones
- Screen-sharing and on-call monitoring for instant support agent coaching
- Meet by Ringover, which offers video conferencing and exchanges between colleagues and clients in real time, across devices
These are the systems your competitors already have in place — except that the features are split across a variety of software programs. Make the delivery of impeccable customer service and customer satisfaction a hallmark of your business with Ringover’s all-in-one call management software solution.
Secure Customer and Business Data
One of the most significant concerns for enterprise customers is maintaining the security and privacy of their own data, as well as that of their clients’ information. This issue gets worse when different pieces of information are sitting in different apps and pieces of software. It simply amplifies the business’s points of vulnerability.
With Ringover on your side, you can make sure all your customer and company data stays in one place. Secure your most important assets: your clients’ trust with Ringover’s all-in-one cloud contact centre solution.
Maximise Connectivity with Enterprise Communication Systems In the Cloud
Enterprises that rely on cloud communications and connectivity simplify the way both internal team members and external customers are able to reach out and communicate.
Ringover’s powerful software goes way beyond providing an intuitive experience for call centre agents through an auto dialler or a predictive dialler.
Our flexible and adaptable features are just as capable of facilitating peer-to-peer connection in seamless, HD quality. Make your projects run like clockwork and keep your team in the loop with features designed to remote workers to be productive while remaining location independent.
Imagine how you could amplify your enterprise’s brand and reach by setting up remote, local workers as representatives for your overseas customers, while still keeping connected to these remote team members.
It’s a whole new way to do business — and Ringover is leading the revolution.
Personalise and Contextualise Communications to Maintain Your Competitive Advantage
The fact is that clients and customers don’t care how the system works — they just want to make sure it’s consistent and seamless every time.
With Ringover, you can delight your clients every time they connect with you and build a relationship over time. Our powerful and simple third-party integrations give you the chance to connect information and customer data from CRM software like HubSpot or Salesforce and seamlessly connect it with what an agent needs to respond to a client in a personalised way.
Retain more customers, reward their loyalty, and ensure they return for a while to come with Ringover’s call management software.
Enterprise Communication FAQ
- What is an enterprise communication system?
- Why Do I Need an Enterprise Communication System?
- How Can a Dedicated Business Phone System Help Enterprises?
- What is Cloud Communication?
- What are the enterprise communication requirements?
- What are the different factors that need to be considered when choosing an enterprise communication solution?
- What means “communication solution”?
What is an enterprise communication system?
An enterprise communication system is a suite of tools, technologies, and software solutions that allows large organisations to handle internal and external communications and collaboration. It unifies several communication channels and solutions, including voice calls, video conferencing, chats, emails, CRM, analytics, and SMS, and integrates them into a single system.
Though large organisations once preferred on-premise systems, they are now switching to Unified Communications as a Service (UCaaS) solutions. These are cloud-based systems operated and maintained by third-party vendors – they bring together several communication tools and offer enterprise-level features and functionalities.
Cloud-based enterprise communication systems help organisations to:
- Automate a wide range of processes.
- Boost employee productivity.
- Bolster collaboration among different departments.
- Share data and information with ease.
- Enjoy the flexibility in communications.
- Facilitate remote and hybrid work.
- Offer superior customer experience.
- Make communication tools accessible.
- Maintain inbound and outbound call centres.
- Reduce costs associated with hardware and maintenance.
Why Do I Need an Enterprise Communication System?
Large-scale operations and enterprises often have many pain points that centre around size. To understand why you may need enterprise communication systems, you should know what poor communication costs businesses: namely, delayed projects, missed performance goals, extended wait times for customers, low morale, and lost sales.
With a dynamic call management software for enterprises, however, organisations can make critical business decisions with speed and efficiency.
How Can a Dedicated Business Phone System Help Enterprises?
Phone business systems go beyond simple communication with inbound and outbound sales or customer support. A dedicated enterprise communication system can help large-scale organisations maintain their security and their clients’ privacy even when using third-party solutions. These solutions are usually tailored and configured to adapt to an enterprise’s needs.
What is Cloud Communication?
Cloud communications include internet-based voice and data transfer over 4G and 5G networks. These communications are usually hosted by a third party facility outside of the organisation. Enterprises can access these services and data through the public internet.
What are the enterprise communication requirements?
The communication requirements of enterprises may vary from that of small or medium businesses. The enterprise communication solution you choose must meet the below requirements:
- Connectivity with customers through multiple channels such as voice calls, SMS, chats, emails, video conferencing, and others.
- Connectivity support for remote and hybrid teams working from different locations.
- Robust security and encryption feature to safeguard communication lines and data.
- Visibility and control over communications using tools to monitor, track, and record conversations.
- Collaboration features that let employees and agents communicate internally and share information without silos.
- Scalability to add or remove users when hiring more team members or downsizing the team.
- Customisability to tailor communication systems that cater to business-specific needs and the IT maturity of teams.
- Automated backup of communications to ensure business continuity.
- Easy integrations with other business tools like CRM, ERP, and APIs.
What are the different factors that need to be considered when choosing an enterprise communication solution?
Here is a list of capabilities to look for in enterprise communication systems:
- Look for a cloud solution as it helps reduce costs.
- Check whether it supports your existing handsets and devices.
- Features like call tracking, monitoring, recording, etc., for control over communications.
- See if you can customise the system as per unique business requirements.
- It should give mobility to your remote teams to access the platform from anywhere with an internet connection.
- It should offer easy integrations with CRM and other business tools.
- Look for a solution that brings many communication functionalities into one – voice calling, video conferencing, internet fax, text messaging service, etc.
- It should have features like instant messaging, file sharing, etc., for internal collaboration.
- Choose scalable solutions that let you add features and users without hassles.
- It should give you accessibility across devices.
- The system should have call routing and self-service features like IVR.
What means “communication solution”?
As the name suggests, it is a solution to manage your internal and external communications. It comprises a set of tools and technologies that allow you to unify, centralise, and streamline your communications.
You can use enterprise communication systems to manage inbound and outbound communications through multiple channels such as voice calls, SMS, fax, video conferencing, and others. It will also have features like instant messaging, file sharing, etc., to facilitate internal communication among your teams and employees.
Further, the solution offers integrations with your business and sales tools to gather data in one place and makes it instantly accessible. The tracking, monitoring, and analytics features ensure actionable insights from your communications data to improve operations and increase customer satisfaction.
Cloud-based UCaaS solutions like Ringover are the most popular communications solutions these days. It is secure, scalable, remote-friendly, flexible, and rich in features.
Unify your communications and boost collaboration with one of the best UCaaS enterprise communication systems for large organisations. The cloud-based solution brings together several enterprise-level communication features and functionalities to simplify your operations, optimise the performance of your on-site and remote employees, and enhance customer experience.