Education Call Centre
Provide your students, teachers, and administrators with the support they need thanks to an education call centre. Improve the management of calls and administrative tasks with call centre software.
What is an education call centre?
The term education call centre refers to a system for managing interactions (usually by telephone) between an educational organisation (training centre, school, university, college, e-learning organisation, etc.) and its community (students, parents, teachers, partners, etc.). These call centres are generally based on call centre software with advanced functionalities, enabling educational organisations to manage registrations, provide technical or administrative assistance, or carry out sourcing.
What are the infrastructural needs to set up an education call centre?
Creating an education call centre requires a stable Internet connection and standard hardware (PC or Mac computer, headset), and that’s about it! Gone are the days of heavy infrastructures. Thanks to VoIP and cloud computing, setting up a call centre is now as simple as subscribing to a cloud telephony service, from which you can create a virtual switchboard, obtain virtual numbers, port existing lines, and assign accounts to each of your employees. A cloud telephony solution like Ringover also has the advantage of being available on mobile, which is a real asset for people on the move.
How to optimise your education call centre for better profits & lower costs?
Empower callers
You can set up a contact platform that encourages autonomous problem-solving on the part of your contacts, whether a student or a member of your educational community. This platform can consist of a site with FAQs, livechat, video tutorials, and voice announcements. With Ringover, you can fine-tune your virtual switchboard by adding voice announcements, such as frequently requested information. You can also easily configure an interactive voice response (IVR) menu to efficiently route incoming calls to the right people and departments.
Automate tasks
Administrative tasks are at the heart of education call centres. However, many of these tasks are repetitive and have no added value. With a cloud telephony solution, educational organisations can streamline their organisation and automate many processes linked, for example, to student sourcing, enrollments or the processing of specific requests. This automation takes the form of integrations that effectively combine your phone system with your CRM software (or other business software). You can benefit from click-to-call technology, caller feedback, and automatic synchronisation between tools, eliminating the need to enter the same information twice.
Optimise employee schedules
Managing schedules can be complicated, even in small organisations. That’s why it’s important to ensure that the right resources are employed in the right way, at the right time. When choosing your call centre solution, make sure it gives you all the tools you need to manage your business and optimise your resources. Ringover has the advantage of providing you with a customisable dashboard with exportable data, as well as an intuitive heatmap that informs you about peaks in activity.
How to set up your education call centre correctly?
Whether or not to set up a call centre within your educational organisation depends first and foremost on your institution’s call management needs. Is it primarily a call centre for receiving calls, or a call centre for making calls? First, therefore, you need to assess the needs of your community and your agents, and identify your constraints so you know where to prioritise action. Then define your processes and identify the tools you need to implement them. Set up your teams and train your staff in the tools. Equip yourself with reliable, scalable call centre software that’s compatible with your business software, so you can track your performance over time. And don’t forget to set up your IVR and incoming call routing to offer students and other audiences a personalised, signposted pathway.
Why use Ringover’s call centre for education?
Compare Ringover Contact Centre features to other contact centre platforms.
| Solution | Price | Features | Ease of Use |
|---|---|---|---|
| Ringover | |||
| Zendesk Talk | |||
| RingCentral | |||
| Freshdesk | |||
| Dialpad |
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Education Call Centre FAQ
- What is an education call centre?
- What are the prerequisites for setting up an education call centre?
- Can we create a switchboard for each school department?
- How long does Ringover take to deploy?
- Is Ringover’s education call centre software compatible with other educational software?
- Is it possible to export your call logs?
- What are the advantages of education call centres?
What is an education call centre?
Education call centres are platforms designed to enable educational organisations to easily manage their interactions with their various audiences:
- Students
- Parents
- Educational community
- Suppliers and partners
These platforms play an important role in enabling educational establishments to perform the following tasks:
- Provide administrative or technical assistance.
- Recruit new students.
- Provide information on timetables.
- More and more education call centres are using cloud solutions to simplify their telephony.
What are the prerequisites for setting up an education call centre?
Setting up a call centre at your educational institution is fairly straightforward, as it doesn’t require heavy investment. Advances in cloud telephony mean that organisations can do away with cumbersome hardware such as switches, filters, wires and servers. Indeed, call centres are now virtual and hosted in the cloud. To take advantage of this, all you need to do is sign up with a VoIP operator and set up your first virtual switchboard. It only takes a few minutes to set up, and you can get support if you need it. Ultimately, all you need to use such a solution are devices with Internet access (MacOS computers, Windows, Linux smartphones, and IP phones) and headsets for added comfort.
Can we create a switchboard for each school department?
With an advanced call centre solution like Ringover, you can easily create a dedicated switchboard for each of your departments. You also have the option of assigning a number to each switchboard, or creating a unique number. However, if this is the case, make sure that your IVR is well configured and fluid enough to enable contacts to reach a particular department efficiently.
How long does Ringover take to deploy?
Implementing Ringover’s software to create a call centre for your educational organisation will only take a few minutes. This record time is thanks to the fact that there is no need for a technical team to come and install the software, you can do it independently. Register on the platform, download the application and access your account with the credentials that the Ringover team will have provided you with and that’s it! You now have your education call centre ready to go.
Is Ringover’s education call centre software compatible with other educational software?
Yes, Ringover offers many integrations, including CRM, productivity tools, and videoconferencing services. Check the list of available integrations here.
Is it possible to export your call logs?
Ringover lets you quickly export call logs from your various virtual switchboards in .csv format. You can also filter these logs so you only export what you need.
What are the advantages of education call centres?
Education call centres equipped with a cloud solution such as Ringover can enjoy the following benefits:
- Improved user experience.
- Easy centralisation of requests.
- Intelligent call routing.
- Optimised sourcing thanks to advanced sales prospecting tools.
- Improved internal processes thanks to CTI integrations and task automation.
- Proactive communication with 100% customisable voice announcements.
- Call security via Ringover.
- Omnichannel communication.