About ZeroGreyZeroGrey is an agency specialising in e-commerce, with offices in Turin, Barcelona, Dublin and New York, which develops digital, management and logistics solutions for e-shops.With 20 years of experience, a hundred professionals and dozens of partners, ZeroGrey simplifies the complexity of online commerce, encouraging brands to bring their products to a global audience.
ZeroGrey Challenges
After years with the same operator in charge of managing their telephony, ZeroGrey decided to take the step to cloud telephony and take control of their communications and optimise its performance.ZeroGrey needed:
- A versatile tool
- Autonomy in the use and configuration of the platform
- Fast and exclusive technical support
- Direct access to telephony data
“ Before, we had a computer programme that was not under our direct control. Now, we have a tool that is 100% configurable to our liking. “
Ringover’s solution
The main motivation that pushed ZeroGrey to change its telephone operator was the need to have a flexible and easy-to-use platform with the possibility of autonomously managing and configuring your company's telephony. That is why they chose Ringover's cloud telephony solution. With Ringover, the ZeroGrey teams have introduced cloud telephony to all devices in a totally intuitive way, facilitating sharing and adaptation in the company.By choosing Ringover, ZeroGrey chose:
- A complete and effective telephony solution, with advanced features (advanced statistics, call recording, etc.) that allow ZeroGrey to have maximum visibility on the work of the teams to make the right decisions.
- Ability to customise the interface, which allows them to adapt the telephony to their business and the work of their teams.
It is a combination of the ease of use of the platform, the functionalities of the solution and an always available support service that makes Ringover the perfect telephony solution for ZeroGrey.
“ The team has had no difficulty adapting to Ringover telephony. All you need is a good connection to start calling! “
Thanks to Ringover, ZeroGrey has achieved:
- A fast and always available customer service
- Access to telephony on any device.
- Control in the configuration and management of the platform
“ The platform offers multiple calling functionalities. I would say that we are only using a small part of its potential. “
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