About CityscootCreated in 2016, Cityscoot is the 1st Self-service electric scooter rental service for people. Available at Paris, Nice, Bordeaux, Milan and Barcelona, Cityscoot is a mobility service that allows users to rent a scooter without the hassle of returning it to the starting point.
Cityscoot’ challenges
Before opting for Ringover, the Cityscoot teams were using another VoIP telephony solution. Disappointed by the quality of communications and its monitoring tools, Cityscoot needed a solution that could fill these gaps.
Cityscoot needed:
- a quality VOIP telephony solution for their customer service
- features focused on agent productivity to save them time on a daily basis
- real-time monitoring of telephone activity
“ From getting started with the solution to implementing new features, the Ringover teams are always listening and helping us to continually improve our use of the solution and the features offered. “
Ringover’s solution
The key element that led Cityscoot to choose Ringover was its reliability and quality. Most of the call flows managed by the Cityscoot teams are incoming calls, so it is essential to ensure quality communication, allowing customers to have unwavering confidence in them. By choosing Ringover, Cityscoot now has:
- A reliable telephony solution to support the growth of the company
- An efficient monitoring of telephone activity, Ringover has allowed managers to have better visibility on the performance of its customer service.
- Management of missed calls. This feature allows a better follow-up of each contact as well as a real time saving for the teams.
“ With Ringover, we benefit from optimal call quality, essential to guarantee clear exchanges with our customers and offer them quality service. “
Adoption of the perfect solution by their teams
According to Jean-Michel Andrianasolo, Ringover's teams offer an excellent level of customer experience with a personalised follow-up that enabled them to quickly get to grips with the solution Cityscoot teams. Jean-Michel Andrianasolo also appreciates being regularly informed of Ringover's roadmap and the status of their new feature requests.
“ We plan to switch all our lines to Ringover so that all the departments concerned benefit from the advantages of the solution. “
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