VoIP Software

VoIP or Voice over Internet Protocol is an IP telephony for business. It uses an internet connection to make and receive calls. You can text, conduct video conferencing, send fax, etc. It is a technology that converts your voice into digital signals that can make calling via a broadband internet connection possible through any VoIP phone or data-driven device.

The VoIP technology converts audio signals into digital data and uses the internet to send the data. VoIP software can also route calls through your existing telephone networks.

VoIP software is a unified system that allows you to make audio, video, or text-based communication. The communication system is useful for businesses as they can make and monitor all their communication from one dashboard.

VoIP utilises the packet-switched protocol that puts voice into packets making it easier to transmit over any VoIP device. Unlike the traditional telephone services, more information can be carried over the network through the packets. In addition to voice services, VoIP also supports other applications that help employees be more productive and agile.

For many businesses still using landlines, VoIP represents the future of telecommunications for them. With both software and hardware solutions available to companies of any size, VoIP outcompetes traditional phone systems in price, ease of use, and available features.

Today, a large number of businesses including call centres, telemarketing companies, and software development solutions utilise VoIP solutions to improve organisational productivity. With the increasing popularity of VoIP, businesses are trying to compare their options and understand the importance of shifting to this system. It is an established fact so far in this article that VoIP calling has major advantages over the traditional telephone system. Let’s understand why this could be an important change for your business.

• Adaptability
  VoIP systems come with many enhanced features that provide more flexibility and agility than analogue systems. The automated voice systems integrations help businesses stay connected with customers at any given time. It is easily adaptable by businesses of any size. The more employees a business has, the more sense it makes to use VoIP phones to boost efficiency in everyday communications, particularly for businesses that require making a lot of long-distance calls.
• Security
  VoIP systems are more secure than traditional telephone lines. Even after two decades of penetration testing, they are still popular and being adopted by businesses. Businesses have to inquire and understand the accreditations of the VoIP providers they choose.
• Cost-effectiveness
  VoIP systems are way more affordable and easy to maintain than traditional telephone systems. VoIP allows businesses to make long-distance calls within the same network as the user without incurring any long distance costs.
  All you need is a data connection to the Internet. VoIP software is becoming more common every day as entrepreneurs and businesses realise the advantages of switching over.

There are countless VoIP features that a provider can offer your business. However, below are some of the most common features that you will see offered.

Unified Communications
Unified communications allow you to consolidate all of your communications needs into one platform. Many social media websites provide unified communications, as their users can instant message, send and receive documents, call, or video conference with other users, all without switching applications. VoIP is no different.

• Third-Party Integration
  VoIP is not an island, with no technological influence on other technologies. You can easily integrate VoIP software with other services and platforms. For example, if your VoIP provided did not include a scheduling or calendar app, you could integrate VoIP with one. Third-party integration specifics will depend on your VoIP provider, but assume that your VoIP provider will include all the essential applications and services typical to VoIP.
• Automated Attendant Services
  Automated attendant services are standard with VoIP software. These services allow your receptionist to perform other work, rather than picking up the phone every time someone calls your workplace and manually redirecting the caller to their intended receiving department or employee.
• Caller ID
  It is always important to know who you are calling and who is calling you. While spoofing and vishing (VoIP-phishing) are significant threats to a company, caller ID even helps in harmless scenarios like confirming your contact’s name or location. There are various caller ID customisation levels that you can access, based on your VoIP provider’s service offerings.
• Call Blocking
  Sometimes, you need to block a caller. VoIP provides this feature for you to completely manage who gets to call you and who does not. This feature is also useful to block callers whose caller shows up as "private" or "unknown," which is excellent protection against robocalling and spam.
• Conference Calling
  Offices are busy places, and many times, you will want to converse with many people at once, especially when everyone is working from home now. Conference calling allows you to do that. With VoIP, location is irrelevant. Your coworkers can be on the road, in the office, or working from home.
• Smartphone Integration
  By downloading an application from your VoIP provider, you can turn your personal smartphone into an office phone. Your VoIP service is extended from your office to your phone, allowing you to make business calls globally. While you should try and have a different device for your personal life and professional life, smartphone integration is an excellent choice for office road warriors on their way to meet clients and suppliers far from the office.
• Voicemail Transcription
  Voicemail transcription is a service that transcribes your voicemails to text, so you do not have to listen to them. Transcription is a great feature to have if you are rushed for time and cannot listen to your voicemails at the moment, or if you are in a loud location like a transit system or an open office.
• Do Not Disturb
  While VoIP helps you conduct business, you do not have the entire workday to listen to and make calls. Sometimes, you need to do other work. "Do Not Disturb" services allow you to focus on your work. VoIP will silently ring, and then send your incoming calls to voicemail. If you have a big deadline coming up and cannot check your phone often, this is a great feature.

Many VoIP service providers offer business communication solutions. Here are some examples of VoIP software solutions:

• Ringover
• Skype
• WhatsApp
• Viber
• Facebook Messenger
• Google Voice
• Ringcentral
• Nextiva

Based on your requirements and goals, you need to decide if you need a limited tool like WhatsApp or a professional one like Ringover.

Many businesses have ditched traditional phone systems and switched to VoIP software-based communication systems. VoIP business phones help reduce costs, improve collaboration, and increase efficiency.

To answer your question, one of the most sought-after VoIP software is Ringover. VoIP phone system by Ringover puts the power in your hand to set up and manage all your business communication from a single dashboard.

The software lets you:

• Make unlimited calls to 110 countries.
• Easily run outbound and click-to-call campaigns.
• Assist call centre agents with direct SMS, video conference, and call whisper capabilities.
• Access the dashboard with key performance metrics in real-time.
• Contact Ringover customer service in case you have any questions.

The best part is yet to come. You can avail of most of these features for just £29 per user/month. You can also compare Ringover’s features with other popular phone systems for small businesses and enterprises like Grasshopper, Vonage or 8x8.

Take control of your business communication with cutting-edge VoIP software. With sophisticated functionalities and scalability, the VoIP software will transform your business.

Yes, you can use VoIP for free. The free VoIP solutions are Skype, WhatsApp, Google Voice, etc.

The free VoIP solutions will only be enough to meet the needs of solopreneurs and freelancers. The free services will only allow app-to-app calls and texts. You won’t be able to make unlimited calls to landline numbers from other countries.

If you are looking for VoIP software that can be scaled as you grow, consider a modern solution like Ringover.